OPERA Cloud Tasks — Bookings

Find the Task permissions by navigating to Role Manager, Role Management, and selecting Manage Chain Roles or selecting Manage Property Roles.

Granting or revoking tasks in OPERA Tasks for chain or property roles are logged in the changes log.

Table 21-1 Task Permissions

Parent Task Task Subtask

Reservation Management

Routing Instructions

  • New/Edit Routing Instructions

  • Delete Routing Instructions

  • Decline Comp Requests

  • Delete Comp Requests

  • Delete Comp Routing from other Authorizers

  • Add Comp Routing Instructions

  • Approve Comp Requests

Associated Profiles

  • Edit Profile

  • Select Another Profile

  • Attach Accompanying Guest

  • Attach Travel Agent

  • Attach Source

Stay Details

Edit Stay Details

Edit Additional Details

Copy Credit Card Payment Methods

External Reference

  • New/Edit External Reference

  • Delete External Reference

Prepaid Cards

Manage Prepaid Cards

Catering Events

  • Catering Events

  • Catering Events

Link Reservations

N/A

Copy Reservation

Copy Payment Methods

Cancel Reservations

N/A

Merge Reservations

N/A

Check In Reservations

Mass Check In Reservations

Reverse Check In Reservations

N/A

Advance Check In Reservations

Mass Advance Check In Reservations

Reverse Advance Check In Reservations

N/A

Check Out Reservations

N/A

Override Max Nights Upper Limit

N/A

Override Max Rooms Upper Limit

N/A

View Suppressed Rates

N/A

Assign, Unassign or Check In an Out of Service room

N/A

Lookup Reservations

N/A

Reservation Activities

N/A

Override Item Sell Control

N/A

Fixed Charges

  • New/Edit Fixed Charges

  • Delete Fixed Charges

Deposit Policy

  • New/Edit Deposit Policy

  • Delete Deposit Policy

Post Deposit Payment

N/A

Transfer Deposit

N/A

Create e-Signed Registration Cards

View e-Signed Registration Cards

Registration Cards

Queue Reservations

  • Change Priority

  • Remove from Queue

  • Send Text to Guest

  • Send Text to Housekeeping

Cancellation Policy

  • New/Edit Cancellation Policy

  • Delete Cancellation Policy

Transaction Diversions

  • New/Edit Transaction Diversions

  • Delete Transaction Diversions

Reservation Alerts

  • New/Edit Reservation Alerts

  • Delete Reservation Alerts

  • Override Global Alerts

Synchronize Reservations

N/A

Confirmations

Customize Confirmation Letter

Guest Messages

  • New/Edit Guest Messages

  • Delete Guest Messages

Reservation Notes

  • New/Edit Reservation Notes

  • Delete Reservation Notes

Reservation Traces

  • New/Edit Reservation Traces

  • Delete Reservation Traces

Transportation

Edit Transportation

Shares

  • Combine/Break Share Reservations

  • Manage Share Reservation Rates

Room Diary

Bookings

Look To Book Sales Screen

  • Oversell Room Type for a reservation or block At House Level

  • Oversell Room Type for a reservation or block At Room Class Level

  • Oversell Room Type for a reservation or block At Room Type Level

  • Override Maximum Occupancy

  • Override LTB and Edit Reservation

  • Override Restricted Profiles for Reservation

  • Override Rate Code Restriction

  • View Closing Script

  • Block Pick Up

  • Override Block Availability

  • Override Turnaway Statistic Collection

  • Override Sell Limits

  • Move to Another Property

  • Force Sell/Cancel

Reservations Workspace

  • Generating Registration Cards

  • Generate Confirmation Letters

Discounts on Reservations

N/A

Override Rate Amount

N/A

Wake Up Calls

  • New/Edit Wake Up Calls

  • Delete Wake Up Calls

Room Assignment

  • Auto Room Assignment

  • Unassign Room

  • Manual room Assignment

  • Swap/Shift Rooms

  • AI Room Assignment

  • Room Rotation Assignment Override

Room Search

N/A

Do Not Move Room

N/A

Reservation Housekeeping

  • Manage Housekeeping Options for Reservations

  • Manage Housekeeping Schedule for Reservations

Awards / Certificates

N/A

View Reservation Awards

 

Upgrade Reservation

  • Reservation Upgrade for New Reservation

  • Reservation Upgrade for change Reservation

  • Reservation Upgrade for Check In

Membership

  • New/Edit Membership

  • Delete Membership

  • Link Membership

Packages

  • New/Edit Packages

  • Delete Packages

  • Override Package Amount

Attachments

  • New Attachments

  • Delete Attachments

  • Preview/Download Attachments

Payment Instructions

  • Edit Payment Instructions

  • Access Payment Instructions Actions

  • View Credit Card Details

Preferences

  • New Preferences

  • Delete Preferences

Item Inventory

  • New/Edit Item

  • Delete Item

Call History

New Call History

Create House Posting Account

N/A

Allow Pseudo/Physical Room Type Change

N/A

Reservation Pre-Registration

N/A

Reinstate Reservation

N/A

Mass Cancellation

N/A

Guest Locators

  • New/Edit Guest Locators

  • Delete Guest Locators

eCoupons

  • New/Edit eCoupons

  • Delete eCoupons

Tickets

  • New/Edit Tickets

  • Delete Tickets

  • Issue Tickets

  • Inquiry Tickets

  • Reprint Tickets

  • Refund Tickets

Generate Key Packets

N/A

Copy Credit Card Payment Methods

N/A

Move Room for an In House Reservation

Override Room Move Status

Custom Charge Exemptions

 

Manage Blocks

New/Edit Block

N/A

Delete Block

 

Room Rate Grid

  • Override Rate Code Amounts

  • New/Edit Room Rate Grid

  • Cut Off

Block Detail

N/A

Block Reservations

N/A

Block Status

Change Block Status

Override Block Locking Owner

N/A

Overbook Sales Allowance

 

Block Sell Messages

  • New/Edit Block Sell Messages

  • Delete Block Sell Messages

Block Restrictions

  • New/Edit Block Restrictions

  • Delete Block Restrictions

Block Traces

New/Edit Block Traces

Block Access Exclusion

  • New/Edit Block Access Exclusion

  • Delete Block Access Exclusion

Rates/Packages/Items

  • New/Edit Packages

  • Delete Packages

  • New/Edit Rate Code

  • Delete Rate Code

  • New/Edit Items

  • Delete Items

Edit Synchronize Block

 

Block Wash Schedule

  • New/Edit Block Wash Schedule

  • Delete Block Wash Schedule

New/Edit Opportunity

N/A

Block Lookup

N/A

Group Rooms Control

N/A

N/A

Manage Events

New/Edit Catering Events

  • Set Do Not Move

  • Override Space Capacity

  • Override Do Not Move

Manage Event Postings

Delete Catering Events

Event Notes

  • New/Edit Event Notes

  • Delete Event Notes

Event Revenue

Edit Event Revenue

Manage Resources

  • Edit Event Resources

  • Delete Event Resources

Manage Event Waitlist

Prioritize Events

 
 

Force Availability

 

Function Diary

N/A

N/A

Property Interface Controls from Reservation

  • Edit Key Valid Start Date

  • Edit Key Valid Start Time

  • Edit Key Valid Until Date

  • Edit Key Valid Until Time

N/A