Detaching Reservations from Travel Agent or Source

In the event that a reservation is linked to the incorrect profile for commission payment, you can detach the reservation from the agent or source profile. You can then attach (link) the reservation to the correct profile. For more information, see Attaching Travel Agents / Sources to Reservations.

1. From the OPERA Cloud menu, select Financials, select Commissions, and then select Bank Account.

2. Enter search criteria, then click Search.

3. Select a bank account in the search result, then click the vertical ellipsis Actions menu and select Go to Commissions.

4. A message appears informing you that Commission Records successfully processed. Click OK.

   1. On the Manage Commissions screen:

      1. Select the reservation to detach, then click the vertical ellipsis Actions menu and select Detach Reservation.

      2. Click Detach Reservation to confirm.