Managing Reservation Deposit Payments

Reservation deposit payments may be applied against deposit request rules setup on the reservation or posted as an unallocated payment. To refund a deposit post a negative amount and provide details in the reference field, which is mandatory when the Mandatory Reference Negative Payments OPERA Control is active. When the Credit Card Rebate Validation OPERA Control is active a check is performed to ensure the refund amount does not exceed the amount of the original deposit payment.

For pre-paid commission-able travel agent reservations a special TA Commission payment method should be used to post the difference between the net deposit payment received and the commission-able rate amount; OPERA Cloud then tracks the commission as prepaid in the commissions module.

You can also transfer deposit payments to one or more other reservations. The Transfer option is not available for deposit payments created with a deposit folio. Deposit folios are generated for deposit payments when the Advanced Deposit Handling OPERA Control is set to any of the following: 3, 4, 5, 6, 8, 9, 10, 11, 12, 13, 14, or 15. The maximum amount that can be transferred is (Total Deposit Receipts - Total Deposit Folios). Negative amounts cannot be transferred. For more information, see About Reservation Advanced Deposit Handling

Note:

You are prompted to enter your PIN when the Force Cashier Login OPERA Control is active.

Generating Advanced Folio for Deposit

When the Generate Advance Bill/Folio for Deposit OPERA Control is active you can generate an advance folio when posting a deposit.

Note:

Charges and payment are posted to the guest ledger as pre-billing charges.

From the OPERA Cloud menu, select Bookings then select Reservations and then select Manage Reservations.
Enter the search criteria then click Search.
Select the reservation in the search result, then click I Want to... then Deposit / Cancellation or open the reservation and click Deposit / Cancellation in Reservation Presentation.
1. Click the vertical ellipses Actions menu and select Post Unallocated Deposit or Post Deposit.
2. From Advance Folio select from the options:
  1. First Night: Post first night only.
  2. Nights to Charge: Select to post specific number of nights.
  3. Entire Stay: Post the entire stay.
  4. Click Apply Advance Charges.
3. Settle the charges and a folio is generated. For more information, see Settling a Reservation Account Balance.

Posting an Allocated Deposit

To post a deposit payment against a specific deposit request rule.

From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.
Enter search criteria, click Search.
Select the reservation in the search result, click I Want to... then Deposit / Cancellation or open the reservation and click Deposit / Cancellation in Reservation Presentation.
In the Deposit section, click the vertical ellipsis Actions menu and select Post Unallocated Deposit and enter the following details:
1. Payment Method: Select a payment method from the list.
2. Card Number: Enter card number if payment method is a credit card.
3. Expiration: Enter expiry date if the payment method is a credit card.
4. Card Holder: Enter cardholder name details.
5. Change Payment Method on Reservation: Select to update the payment method in the reservation.
6. Amount: Enter the deposit amount.
7. Comments: Enter any comments.
8. Reference: Enter any reference details.
9. Reservation Type: Select a reservation type to update the reservation type based on deposit payment.
Click Post Payment.
Click Print Receipt to generate a receipt.
1. Select a destination, then click Process.

Posting Unallocated Deposit

An unallocated deposit payment is not applied to a specific deposit request rule.

From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.
Enter search criteria, click Search.
Select the reservation in the search result, click I Want to... then Deposit / Cancellation or open the reservation and click Deposit / Cancellation in Reservation Presentation.
In the Deposit section, click the vertical ellipsis Actions menu and select Post Unallocated Deposit and enter the following details:
1. Payment Method: Select a payment method from the list.
2. Card Number: Enter card number if payment method is a credit card.
3. Expiration: Enter expiry date if the payment method is a credit card.
4. Card Present: (Available when the Payment Services Directive OPERA Control is active) This check box is deselected by default and remains deselected if you manually enter a credit card number. A 'Credit Card Was Entered Manually' message appears when you manually enter a credit card. This check box is automatically selected if you insert or swipe a credit card in a credit card terminal.
5. Card Holder: Enter cardholder name details.
6. Change Payment Method on Reservation: Select to update the payment method in the reservation.
7. Amount: Enter the deposit amount.
8. Comments: Enter any comments.
9. Reference: Enter any reference details.
10. Reservation Type: Select a reservation type to update the reservation type based on deposit payment.
Click Post Payment.
Click Print Receipt to generate a receipt.
1. Select a destination, then click Process.

Reprinting Deposit Receipts

From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.
Enter search criteria, click Search.
Select the reservation in the search result, click I Want to... then Deposit / Cancellation or open the reservation and click Deposit / Cancellation in Reservation Presentation.
In the Deposit section, select the deposit rule, then click + to expand and view the deposit payments.
Select the payment, then click the vertical ellipsis Actions menu and select Receipt.
Select a destination, then click Process.

Viewing Deposit Information

From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.
Enter search criteria, click Search.
Select the reservation in the search result, click I Want to... then Deposit / Cancellation or open the reservation and click Deposit / Cancellation in Reservation Presentation.
In the Deposit section, select the unallocated deposit rule, then click + to expand and view the deposit payments.
Select the payment, then click the vertical ellipsis Actions menu and select View Deposit Information.
1. Comments: Enter any comments.
2. Reference: Enter any reference details.
3. Click Save.

Reversing (Refunding) a Deposit Payment

A deposit refund receipt can be generated when the Deposit Refund Receipt OPERA Control is active. A deposit receipt must be setup in the Deposit Refund Receipt stationery report group.

From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.
Enter search criteria, click Search.
Select the reservation in the search result, click I Want to... then Deposit / Cancellation or open the reservation and click Deposit / Cancellation in Reservation Presentation.
In the Deposit section, select the unallocated deposit rule, then click + to expand and view the deposit payments
Select the payment, then click the vertical ellipsis Actions menu and select Reverse Payment enter the following details:
1. Payment Method: Select a payment method from the list.
2. Card Number: Enter card number if payment method is a credit card.
3. Expiration: Enter expiry date if the payment method is a credit card.
4. Card Present: (Available when the Payment Services Directive OPERA Control is active) This check box is deselected by default and remains deselected if you manually enter a credit card number. A 'Credit Card Was Entered Manually' message appears when you manually enter a credit card. This check box is automatically selected if you insert or swipe a credit card in a credit card terminal.
5. Card Holder: Enter cardholder name details.
6. Change Payment Method on Reservation: Select to update the payment method in the reservation.
7. Comments: Enter any comments.
8. Reference: Enter any reference details (Mandatory when the Mandatory Reference Negative Payments OPERA Control is active)
9. Reservation Type: Select a reservation type to update the reservation type based on deposit payment.
10. Click Post Payment.
11. Click Print Receipt to generate a receipt.
  1. Select a destination, then click Process.

Detaching Deposit Payments from a Deposit Request

From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.
Enter search criteria, click Search.
Select the reservation in the search result, click I Want to..., and then select Deposit / Cancellation or open the reservation and click Deposit / Cancellation link in Reservation Presentation.
In the Deposit section, select the deposit rule, then click + to expand and view the deposit payments.
Select a payment then click the vertical ellipsis Actions menu and select Detach Payment from this Rule.
The deposit payment will be listed as an unallocated payment.

Attaching Unallocated Deposit Payment to a Deposit Request

From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.
Enter search criteria, click Search.
Select the reservation in the search result, click I Want to..., and then select Deposit / Cancellation or open the reservation and click Deposit / Cancellation link in Reservation Presentation.
Select a payment then click the vertical ellipsis Actions menu and select Attach Payment To.....
1. The action(s) will display the name and amount of the deposit request; select the required action for the rule.