Configuring Cancel Penalties

Adding a Cancel Penalty

1. From the Administration menu, select Booking, select Booking Rules and Schedules, and then select Cancel Penalties.

2. Click New to create a new cancel penalty. Complete the following fields:

   Note:

   When the Multi Property OPERA Control is active, new cancel penalties can only be created by clicking the Template tab. Once created, you can copy the configuration to specific properties using the Copy action. For more information, see Copying Configuration Codes to Multiple Properties.

   1. Code. Enter the cancellation rule code that appears on the reservation.

   2. Description. Enter the description of the cancellation code.

   3. Type. Select the method used to compute the penalty. Select from the following types:

      • Flat - The penalty amount is the exact amount of the cancellation charge in the property currency.

      • Percent - The penalty amount is a percentage of the entire stay's room rate plus any fixed charges, packages, and generates associated with the rate. For example, if the Penalty Amount is 50, the guest will pay a charge of 50% of the total stay room rate. If the room rate is $300 a night for 3 nights, the guest pays $450 (0.50 x $900). Notice that "of Stay" appears following the field when Percent is selected.

      • Percentage of Nightly Rate - The penalty amount is based on the percentage of the first night's room rate. Schedule the time period when this rule is effective. When a cancellation is made, the cancellation schedule generates the correct values in the appropriate currency.

      • Nights - The penalty amount is determined by the guest’s room rate plus any fixed charges, packages, and generates associated with the rate for this number of nights. For example, assume the guest is planning to stay 3 nights. If the Penalty Amount is 1, and the nightly room rate is $150, the cancellation charge would be $150 ($150 x 1 nights).

      • Non-Cancelable - The reservation cannot be canceled.

   4. Amount. Enter the Cancel Penalty Amount. The meaning of this field varies depending on the Type (computation method) used for this rule.

   5. Days Before Arrival. Enter the number of days before the arrival date up to which the reservation can be canceled without penalty.

   6. Before Time. Enter the time before which the guest must cancel to avoid penalty (used in conjunction with the days Before Arrival value). For example, if the Before Arrival is 5, and the Before Time is 6:00 PM, the guest must cancel before 6:00 PM five days prior to the arrival date to avoid the cancellation penalty. The configured time appears on the cancellation message when canceling a reservation.

   7. Seq. Enter the sequence number that determines the position of this rule in the Cancellation Penalty Rules LOV.

3. Click Save or Save and Continue to add more rules.

Editing a Cancel Penalty

1. From the Administration menu, select Booking, select Booking Rules and Schedules, and then select Cancel Penalties.

2. Select or confirm the Property, enter optional search criteria, and click Search.

3. From search results, click the row level vertical ellipsis for the Cancel Penalty and select Edit.

4. Make the desired changes.

5. Inactive. Select to make the Cancel Penalty Rule inactivate. Inactive cancellation penalty rules are no longer available for selection in Cancellation Penalty Schedules.

6. Click Save

Deleting a Cancel Penalty

1. From the Administration menu, select Booking, select Booking Rules and Schedules, and then select Cancel Penalties.

2. Select or confirm the Property, enter optional search criteria, and click Search.

3. From search results, click the row level vertical ellipsis for the Cancel Penalty and select Delete.

4. Click Delete to confirm.