Managing Guest Wake Up Calls

Adding Wake Up Call for Individual Room

1. From the OPERA Cloud menu, select Front Desk, select Front Desk Workspace, and select Wake Up Call.

2. Select New and complete the following:

   1. Enter or select the reservation room number(s) - you can search for and select multiple in house reservations by checking selection check box next to each reservation and clicking Select to close the page.

   2. Enter the From Date.

   3. Enter Time.

   4. Enter a Follow Up Call Time if needed.

   5. Enter any notes related to the call.

   6. Set the wake up call Frequency as Once or Daily (from From Date).

3. Click Save.

Adding Wake Up Call for Block Rooms

1. From the OPERA Cloud menu, select Front Desk, select Front Desk Workspace, and select Wake Up Call.

2. Select New and complete the following:

   1. Select the block code from list.

   2. Enter or select the reservation room number(s) 1. you can search for and select multiple in house reservations by checking selection check box next to each reservation and click Select to close the page.

   3. Enter the From Date.

   4. Enter Time.

   5. Enter a Follow Up Call Time if needed.

   6. Enter any notes related to the call.

   7. Set the wake up call Frequency as Once or Daily (from From Date).

3. Click Save.

Editing Wake Up Call

1. From the OPERA Cloud menu, select Front Desk, select Front Desk Workspace, and select Wake Up Call.

2. Enter search criteria then click Search.

3. Select the wake up call for room in search result, click the vertical ellipsis and select Edit.

4. Update wake-up call details.

5. Click Save.

Update Wake Up Call Status

1. From the OPERA Cloud menu, select Front Desk, select Front Desk Workspace, and select Wake Up Call.

2. Enter search criteria then click Search.

3. Select the wake up call for room in search result.

4. From the Vertical Ellipsis, click one of the Status options.

   1. Pending - Wake-up call has not yet been placed. Pending with a green background means that the date and time designated for the wake-up call has not yet arrived. Pending with a red background means that the date and time for the wake-up call has passed.

   2. Completed - Wake-up call has been placed and answered.

   3. No Answer - Wake-up call was placed but was not answered.

   4. Cancelled - Cancel the wake-up call (if it has not yet been placed). When the wake-up call has a follow-up wake up call associated with it, canceling the main wake-up call will also cancel the follow-up wake-up call.

Generating Wake Up Call Report

1. From the OPERA Cloud menu, select Front Desk, select Front Desk Workspace, and select Wake Up Call.

2. Enter search criteria then click Search.

3. Select the Report action link from the vertical ellipsis on the Wake-up Calls panel to generate the Wake-up Calls Report.

4. Enter Report Parameters.

5. Select Report Destination.

6. Click Process.