Managing Commission Payment Holds

You can place reservation commission payments to Travel Agents or Sources on hold; excluding these commissions from payment processing. You can also release a hold on a reservation commission when ready to pay the commission. When the Stop Processing Reason Codes OPERA Control is active you must select a reason why the commission payment is on hold.

Placing All Reservation Commissions on Hold

To hold all reservation commissions for a selected Travel Agent or Source

1. From the OPERA Cloud menu, select Financials, select Commissions, and then select Travel Agent/Source.

2. Enter search criteria, then click Search.

3. In the search result, click I Want To... next to the travel agent or source and select Commission.

4. A message appears informing you that Commission Records successfully processed. Click OK.

5. On the Manage Commissions screen, select the Travel Agent or Source, then click the vertical ellipsis Actions menu and select Hold.

   1. Hold Reason: Select a Hold Reason from the list.

   2. Description: Enter an explanation for the hold.

   3. Click OK.

The Hold checkbox is selected against the agent and all commission listed below are placed on hold and the On Hold total is updated in the Summary panel.

Placing a Reservation Commission on Hold

1. From the OPERA Cloud menu, select Financials, select Commissions, and then select Travel Agent/Source.

2. Enter search criteria, then click Search.

3. In the search result, click I Want To... next to the travel agent or source and select Commission.

4. A message appears informing you that Commission Records successfully processed. Click OK.

5. On the Manage Commissions screen, select the reservation, then click the vertical ellipsis Actions menu and select Hold.

   1. Hold Reason: Select a Hold Reason from the list.

   2. Description: Enter an explanation for the hold.

   3. Click OK.

The Hold checkbox is selected against the agent and all commission listed below are placed on hold and the On Hold total is updated in the Summary panel.

Releasing Reservation Commissions from Hold

1. From the OPERA Cloud menu, select Financials, select Commissions, and then select Travel Agent/Source.

2. Enter search criteria, then click Search.

3. In the search result, click I Want To... next to the travel agent or source and select Commission.

4. A message appears informing you that Commission Records successfully processed. Click OK.

5. On the Manage Commissions screen, select the reservation, then click the vertical ellipsis Actions menu and select Release from on Hold.

6. Click Release from on Hold to confirm

TheHold checkbox is cleared and the On Hold total is updated in the Summary panel.