Configuring Housekeeping Attendant Information

Prerequisites for Configuring Housekeeping Attendant Information

OPERA Cloud enables you to store housekeeping attendant information, daily assignments, and tracks credits or number of rooms cleaned by each attendant. Housekeeping attendants can be assigned to a section or a floor number. Housekeeping attendants can be identified by name or by an attendant number and listed with an active or inactive status. Also, the Housekeeping Attendant functionality lets you create attendant schedules, which identify attendants, their assigned section or floor, working days, and other information. After creating schedules, you can assign the attendants to housekeeping task sheets.

Adding Housekeeping Attendants

1. From the Administration menu, select Inventory, select Accommodation Management, select Housekeeping Attendants.

2. Click New and enter the following information.

   1. Code: Enter a unique code to identify the housekeeping attendant. The code can contains a maximum of 8 alpha-numeric characters.

   2. Description: Enter the name or information of the housekeeping attendant.

   3. Application User: Search and select the application user that you want to associate the attendant. This is required for a housekeeping room attendant to view their assigned task sheet(s) in Using the Task Sheet Companion or mobile task companion based on the attendant assigned to the task sheet. For more information, see Managing Task Sheets.

   4. Section: Enter the section that you want to assign to the attendant.

   5. Floor: Enter the floor number that you want to assign to the attendant.

   6. Mobile Number: Attendant's mobile phone number. This number can be used to contact the attendant when the General > Text Message Handling application function is Active. For example, text messages can be sent to attendant's cell phones when the Queue Rush Rooms feature is used. See Queue Rush Rooms for details.

   7. Working Days: Select to remove the day(s) of the week from the attendant's schedule. By default, all days of the week are assigned to the attendant. This information is used when assigning task sheets to Attendants. The attendants are shown as available for task sheet assignment on days that are selected here.

   8. Click Save.

Editing Housekeeping Attendants

1. From the Administration menu, select Inventory, select Accommodation Management, select Housekeeping Attendants.

2. Enter search criteria and click Search.

3. In the search results, select the code and click the vertical ellipsis Actions menu and select Edit.

   1. Make the required change.

   2. Inactive: Select this check box to mark the attendant inactive. If marked inactive, the housekeeping attendant is excluded from the display lists within Housekeeping. Any housekeeping attendant can be inactivated as long as they are not included in any current date task sheets.

   3. Click Save.

Deleting Housekeeping Attendants

1. From the Administration menu, select Inventory, select Accommodation Management, select Housekeeping Attendants.

2. Enter search criteria and click Search.

3. In the search results, select the code and click the vertical ellipsis Actions menu and select Delete.

4. Click Delete and confirm.