Posting Service Recovery Adjustment Charges
Prerequisites for Posting Service Recovery Adjustment Charges
A Service Recovery Adjustment enables you to associate a department, reason code, and clarifying text with an adjustment to a charge. You can also gain a guest signature acknowledging the adjustment. The Service Recovery Adjustment provides the ability to post and track Service Recovery Adjustments versus other non-service recovery related adjustments.
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From the OPERA Cloud menu, select Front Desk, and then select In House.
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Enter search criteria and click Search.
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Select the reservation from the search results and click I Want To. . . and select Billing.
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Select the Billing window.
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Click the vertical ellipsis Actions menu and select Post Service Recovery Adjustment.
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In the Adjustment panel:
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Select Amount to post a fixed amount adjustment.
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Select Percentage to post a % adjustment of the selected charges.
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Department: Select a department from the list.
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Reason: Select a reason from the list.
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Reason Text: Enter additional information about the adjustment.
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In the Selected Transactions panel,
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Click the vertical ellipsis Actions menu and select Search Transactions
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Enter your search criteria then click Search.
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Select transactions to adjust from the Available panel, then click the down arrow to move it into the Selected panel, then click Select.
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Click Process Adjustment.
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Parent topic: Charges Adjustment and Payments