Loyalty Functionality Matrix

The following table outlines the functionality available for the various implementation scenarios:

• An Oracle Hospitality OPERA Cloud Foundation subscription only.

• An Oracle Hospitality OPERA Cloud Foundation subscription, with the Loyalty Membership Configuration OPERA Control active, and integrated with:

  • OPERA Customer Loyalty Tracking Cloud Service (OXI)

  • External loyalty solution (OHIP)

• An Oracle Hospitality OPERA Cloud Foundation and Oracle Hospitality OPERA Cloud Service, Loyalty subscription. For more information, see Guest Loyalty Programs.

Table 11-2 Loyalty Functionality Matrix

Feature	Reference	Oracle Hospitality OPERA Cloud Foundation	Loyalty Membership Configuration OPERA Control (External Loyalty Solution)	Oracle Hospitality OPERA Cloud Service, Loyalty
Application
Profile Membership Details	For more information, see Managing Profile Memberships
Reservation Membership Details	For more information, see Managing Reservation Memberships
External Loyalty Enrollment	For more information, see Enrollment OPERA Control Enrolling Guests in External Loyalty Programs
Loyalty Enrollment	For more information, see Managing Profile Membership (Loyalty Cloud Service)
Enrollment / Welcome letter	For more information, see OPERA Reporting and Analytics to extract data for use with generating welcome letters (for example, mail merge in Word).
Membership Point/Data Exports and Reports	For more information, see OPERA Reporting and Analytics for all Loyalty Reporting, Point Statements and Exports. Existing airline exports
Award Point Redemption Rate Package Upgrade Pay with Points Other	For more information, see Redeeming Loyalty Awards for Upgrade Enrolling Guests in External Loyalty Programs (Issue Other) Payment Award (Pay with Points) available with the Loyalty Payment Award OPERA Control
eCertificate Redemption	For more information, see Redeeming Promotional e-Certificate
Tier Management	For more information, see Managing Membership Tiers
Membership Tier Benefits	For more information, see Configuring Membership Type Benefits
Point Calculation Routines Calculate Points Expire points Bulk award issue	For more information, see Calculating or Expiring Membership Points and Issuing Award
Claim Management	For more information, see Managing Membership Claims
Configuration
Membership Classes	For more information, see Configuring Membership Classes
Membership Rates + Guaranteed Availability	For more information, see Configuring Membership Rate Rules
Membership Types	For more information, see Configuring Membership Types
Membership Levels	For more information, see Configuring Membership Type Levels
Level Rules	For more information, see Configuring Membership Type Level Rules
Card Number Validation	For more information, see Configuring Membership Type Card Number Details
Card Number Generation	For more information, see Configuring Membership Type Card Number Details
Awards	For more information, see Configuring Membership Type Awards
Status Codes	For more information, see Configuring Membership Status Codes
Qualifying Rates	For more information, see Configuring Membership Qualifying Rates
Point Calculation Rules Enrollment Stays/Revenue	For more information, see Configuring Membership Type Rules (Point Calculation Rules)
Claim Management	For more information, see Configuring Membership Claim Adjustment Limits Configuring Membership Claim Types Configuring Membership Claim Origins