Configuring Waitlist Priorities

You can move a reservation to waitlist status if the requested rate or room type are not available for the dates required. When a reservation is created and then moved to waitlist, you can set different priorities for confirming these waitlisted reservations.

Adding a Waitlist Priority Code

1. From the Administration menu, select Booking, select Reservation Management, and then select Waitlist Priorities.

2. Click New and complete the following fields:

   1. Code: Enter a code that represents the waitlist priority (for example, HI, LO, 1, or 2).

   2. Description: Enter a description for the waitlist priority, such as high priority, low priority, level one, level two, and so on.

   3. Sequence: Enter a number that controls the position of this code in listings. Codes without a sequence number assigned are listed in alphabetical order following codes with a sequence assigned. 

3. Click Save.

Editing a Waitlist Priority Code

1. From the Administration menu, select Booking, select Reservation Management, and then select Waitlist Priorities.

2. Enter search criteria and click Search.

3. In the search results, select the code, click the vertical ellipsis Actions menu, and then click Edit.

4. Update the configuration.

5. Click Save.

Deleting a Waitlist Priority Code

1. From the Administration menu, select Booking, select Reservation Management, and then select Waitlist Priorities.

2. In the search results, select the code, click the vertical ellipsis Actions menu, and then click Delete.

3. Click Delete to confirm.