Configuring Service Request Priorities
Adding Service Request Priorities
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From the Administration menu, select Enterprise, select Chain and Property and select Service Request Priorities.
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Click New and complete the following:
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Code: The Service Request code.
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Description: The description of the Service Request Priority
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Manage Translation: Click link to configure localized descriptions. For more information, see Configuring Localized Code Descriptions. (Available when the Multi-language OPERA Control is active.).
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Sequence: Enter a display sequence.
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Click Save.
Editing Service Request Priorities
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From the Administration menu, select Enterprise, select Chain and Property and select Service Request Priorities.
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Enter search criteria and click Search.
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Select the service request priority, click the vertical ellipsis Actions menu and select Edit.
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Update the configuration.
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Inactive: When selected the code will become inactive and by will not be displayed in the search list results.
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Click Save.
Deleting Service Request Priorities
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From the Administration menu, select Enterprise, select Chain and Property and select Service Request Priorities.
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Enter search criteria and click Search.
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Select the service type priority, click the vertical ellipsis Actions menu and select Delete.
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Click Delete and confirm the deletion.
Parent topic: Chain and Property Management