Managing All Reservation and Block Traces
Traces are actionable instructions for a selected department for a specific date and time; once in action the trace is updated as resolved.
This reservation workspace option provides access to all reservation and block traces for selected departments and date range.
Adding a Reservation Trace
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From the OPERA Cloud menu, select Bookings, select Reservation Workspace, and then select Traces.
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Click New and enter the following details:
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Trace Type: Select Reservation.
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Name: Enter reservation name and search for reservation. Default search is for inhouse reservations.
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Department: Select the department(s) for the trace.
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From Date: Enter a start date for the trace.
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To Date: Enter an end date for the trace (field defaults to same as start date).
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Time: Enter a time.
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Trace text: Enter the trace text.
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Quick Insert Text: Click to select from pre-configured trace text for the selected department.
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Click Save.
Adding a Block Trace
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From the OPERA Cloud menu, select Bookings, select Reservation Workspace, and then select Traces.
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Click New and enter the following details:
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Trace Type: Select Block
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Block: Enter block name and search for block.
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Department: Select the department(s) for the trace.
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From Date: Enter a start date for the trace.
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To Date: Enter an end date for the trace (field defaults to same as start date).
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Time: Enter a time.
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Trace text: Enter the trace text.
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Quick Insert Text: Click to select from pre-configured trace text for the selected department.
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Click Save.
Viewing /Updating a Trace
Note:
Only open traces are displayed by default; to view completed traces click the Vertical Ellipsis then, Show Completed.
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From the OPERA Cloud menu, select Bookings, select Reservation Workspace, and then select Traces.
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Enter search criteria, click Search.
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Select a trace in the search result, click ± to expand the card and view trace details.
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Click the vertical ellipsis Actions menu and select Edit.
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Update details.
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Click Save.
Completing a Trace
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From the OPERA Cloud menu, select Bookings, select Reservation Workspace, and then select Traces.
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Enter search criteria, click Search.
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Select a trace in the search result, then click the vertical ellipsis Actions menu and select Complete.
Deleting a Trace
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From the OPERA Cloud menu, select Bookings, select Reservation Workspace, and then select Traces.
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Enter search criteria, click Search.
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Select a trace in the search result, then click the vertical ellipsis Actions menu and select Delete.
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Click Delete to confirm.
Parent topic: Reservations Workspace