Managing Block Reservation Deposits and Cancellations

Use the Deposit / Cancellation feature to manage a blocks reservation deposit requirements, deposit payments and block cancellation penalties.

Block Reservation Deposit / Cancellation covers two separate but related features:

Reservation Deposit deals with managing the advance deposit pre-payments that guests make prior to their stays.
Reservation Cancellation covers the handling of cancellation charges or penalties, which might involve forfeiture of deposits already applied to the reservation.

On the Deposit / Cancellation screen, the Projected Catering Revenue in the Reservation panel shows the events revenue on the books as calculated on the Block Overview Statistics panel. The Projected Total Revenue calculation includes events revenue on the books.

If a Posting Master reservation does not already exist, you will be prompted to create a Posting Master reservation for the block. A zero-amount pricing schedule for the PM room type and dates must exist for the rate code selected in the block

Adding Block Deposit / Cancellation Details

From the OPERA Cloud menu, select Bookings, select Blocks, and then select Manage Block.
Enter search criteria and click Search.
Select the block in the search result, click I Want To..., then Deposit and Cancellation or open the Block and click the Deposit and Cancellation link in Block Presentation.
To Add Deposit Request, expand the Deposit panel:
1. Click New and complete the following:
  1. Deposit Rule: Select a deposit rule from the list to setup the deposit requirements or manually enter details. For more information, see Configuring Deposit Rules.
  2. Percentage: If a deposit rule was selected a percentage of the rate will populate the field; update as required.
  3. Deposit Amount: If a deposit rule was selected a deposit amount will populate to the field; update the deposit amount as required.
  4. Due Date: If a deposit rule was selected a due date will populate to the field; update the deposit amount as required.
  5. Comments: Enter any comments applicable.
2. Click Save.
To Add Cancellation Penalty, expand the Cancellation panel:
1. Click New and complete the following:
  1. Cancel Rule: Select a cancel rule from the list to setup the cancellation policy or manually enter the details. For more information, see: Cancel Penalties (Cancellation Penalty Rules).
  2. % Cancel: Enter the percent of the total charge for the number of room nights specified in Room Nights that is to be charged as a cancellation penalty (if the Percentage method is used to compute the penalty).
  3. Room Nights: The number of room nights for this reservation.
  4. % Due: Enter the percentage of the cancellation amount that is due.
  5. Cancel Amount: The amount of the cancellation charge.
  6. Cancel Date: Enter the date on or before which the cancellation must take place to avoid application of the cancellation penalty.
  7. Comments: Enter any comments applicable.
2. Click Save.

Editing Block Deposit and Cancellation Details

From the OPERA Cloud menu, select Bookings, select Blocks, and then select Manage Block.
Enter search criteria and click Search.
Select the block in the search result, click I Want To..., then Deposit and Cancellation or open the Block and click the Deposit and Cancellation link in Block Presentation.
Select the deposit rule or cancellation penalty, then click the vertical ellipsis Actions menu and select Edit.
Update the details.
Click Save.

Deleting Block Deposit and Cancellation Details

From the OPERA Cloud menu, select Bookings, select Blocks, and then select Manage Block.
Enter search criteria and click Search.
Select the block in the search result, click I Want To..., then Deposit and Cancellation or open the Block and click the Deposit and Cancellation link in Block Presentation.
Select the deposit rule or cancellation penalty, then click the vertical ellipsis Actions menu and select Delete.
Click Delete to confirm.

Posting Block Deposit Payments

Deposits are posted to the PM pseudo room reservation for the block.

Note:

Country-specific OPERA Controls may impact the functionality available.

From the OPERA Cloud menu, select Bookings, select Blocks, and then select Manage Block.
Enter search criteria and click Search.
Select the block in the search result, then click I Want To..., and select Deposit and Cancellation or open the Block and click the Deposit and Cancellation link in Block Presentation.
For more information, see Managing Reservation Deposit Payments.