Managing Prepaid (Gift) Cards
Prerequisites for Managing Prepaid (Gift) Cards
Pre-paid Cards allow you to view and manage the details of a stored value / gift card.
You can view the card transactions, reload (top-up) the card, and transfer or cash out the card balance.
Card details, including card balance, appear in the left-side panel; card transaction details are in the right-side panel.
Use this option to issue cards non-resident guests by creating or searching for a profile.
Issuing Prepaid Card
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From the OPERA Cloud menu, select Financial, select Cashiering and select Pre-Paid Cards.
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Click Issue Card and complete the following
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Interface. Select the Stored Value System from the list.
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Card Number. Enter the gift card number.
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Amount. Enter the issue amount.
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Passerby tab
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Name. Enter name to search for guest profile.
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Click I Want to . . . to create new profile.
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Method. Select a payment method from the list.
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Card Number. Enter credit card number.
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Expiration. Enter credit card expiry date.
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Card Holder. Enter card holder name.
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Additional Information tab
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Reference. Enter reference number.
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Supplement. Enter supplement text.
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Click Issue Card.
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Activating Prepaid Card
Note:
This option is vendor specific and cards are activated one time-
From the OPERA Cloud menu, select Financial, select Cashiering and select Pre-Paid Cards.
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Select the interface , enter the Card Number and PIN (if required) and click Search.
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Click Activate Card.
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Amount. Enter the issue amount.
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Passerby tab
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Name. Enter name to search for guest profile.
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Click I Want to . . . to create new profile.
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Method. Select a payment method from the list.
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Card Number. Enter credit card number.
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Expiration. Enter credit card expiry date.
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Card Holder. Enter card holder name.
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Additional Information tab
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Reference. Enter reference number.
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Supplement. Enter supplement text.
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Click Activate Card.
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Reloading (Top-up) Prepaid Card
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From the OPERA Cloud menu, select Financial, select Cashiering and select Pre-Paid Cards.
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Select the interface, enter the Card Number and PIN (if required), and click Search.
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Click Reload Card.
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Amount. Enter the reload amount.
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Passer-by tab
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Name. Enter name to search for guest profile.
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Click I Want to . . . to create new profile.
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Method. Select a payment method from the list.
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Card Number. Enter credit card number.
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Expiration. Enter credit card expiry date.
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Card Holder. Enter card holder name.
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Additional Information tab
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Reference. Enter reference number.
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Supplement. Enter supplement text.
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Click Reload Card.
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Cancelling Prepaid Transaction
Note:
The Cancel Transaction action is only available for records of types Issue and Reload posted on the current business date.-
From the OPERA Cloud menu, select Financial, select Cashiering, and select Pre-Paid Cards.
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Select the interface, enter the Card Number and PIN (if required), and click Search.
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Select the OPERA Transactions tab.
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Select a transaction, click the vertical ellipsis, and click Cancel Transaction.
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Name. Enter name to search for guest profile.
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Click I Want to . . . to create new profile.
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Method. Select a payment method from the list.
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Card Number. Enter credit card number.
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Expiration. Enter credit card expiry date.
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Card Holder. Enter card holder name.
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Additional Information tab
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Reference. Enter reference number.
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Supplement. Enter supplement text.
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- Click Cancel Transaction.
Note:
When you access Cancel Transaction from a reservation, you are presented with additional options:-
Post Amount to Room. Select the post the refund amount to the folio.
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Make Payment. Select the process refund amount as payment, for example, credit card.
Cash Out Prepaid Card
Note:
A negative payment amount defaults up to the maximum amount the vendor permits for the selected prepaid card.-
From the OPERA Cloud menu, select Financial, select Cashiering and select Pre-Paid Cards.
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Select the interface, enter the Card Number and PIN (if required), and click Search.
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Select the OPERA Transactions tab.
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Click Cash Out.
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Name. Enter name to search for guest profile.
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Click I Want to . . . to create new profile.
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Method. Select a payment method from the list.
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Card Number. Enter credit card number.
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Expiration. Enter credit card expiry date.
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Card Holder. Enter card holder name.
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- Additional Information tab
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Reference. Enter reference number.
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Supplement. Enter supplement text.
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Click Cash Out.
Viewing Prepaid Transaction Details
Note:
‘View Transaction Details’ action is only available when the ‘Prepaid Cards Transaction’ SVS IFC setting is Vendor Transaction or OPERA and Vendor Transaction.-
From the OPERA Cloud menu, select Financial, select Cashiering and select Pre-Paid Cards.
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Select the interface , enter the Card Number and PIN (if required) and click Search.
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Select the OPERA Transactions tab.
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Select a transaction, click the vertical ellipsis, and click View Transaction Details.
Parent topic: Cashiering and Finance