Posting Adjustment Charges to Reservation Accounts

The Post Adjustments action in Billing enables you to adjust transactions by a fixed amount or a percentage of the original amount posted.

1. From the OPERA Cloud menu, select Front Desk, and then select In House.

2. Enter search criteria and click Search.

3. Select the reservation in the search result, then click I Want To . . . and select Billing.

4. Select a billing window.

5. Click I Want To . . . and select Post Adjustment.

   1. In the Adjustment panel:

      1. Type: Select adjustment type

      2. Amount: Select to post a fixed amount adjustment

         1. Amount: Enter an adjustment amount.

      3. Percentage: Select to post a % adjustment of the selected charges.

         1. Amount: Enter a percentage.

      1. Reason: Select an adjustment reason from the list. For more information, see Configuring Adjustment Reason Codes

      2. Reason Text: Enter additional information about the adjustment.

   2. In the Selected Transactions panel:

      1. Click the vertical ellipsis Actions menu and select Search Transactions.

      2. Enter your search criteria and click Search.

      3. Select a transaction to adjust and click the down arrow to move charges from the Available  section, to the Selected section, then click Select.

      4. Click Process Adjustment.