Posting Service Recovery Adjustment Charges

Prerequisites for Posting Service Recovery Adjustment Charges

 A Service Recovery Adjustment provides the ability to post and track adjustments related to service recovery versus other non-service recovery related adjustments.

1. From the OPERA Cloud menu, select Front Desk, and then select In House.

2. Enter search criteria and click Search.

3. Select the reservation in the search result, then click I Want To. . . and select Billing.

   1. Select the Billing window.

   2. Click the vertical ellipsis Actions menu and select Post Service Recovery Adjustment.

      1. In the Adjustment panel:

         1. Type: Select adjustment type

            1. Amount: Select to post a fixed amount adjustment. 

               1. Amount: Enter an adjustment amount.

            2. Percentage: Select to post a % adjustment of the selected charges.

               1. Percentage: Enter a percentage value.

         2. Department: Select a department from the list.

         3. Reason: Select a reason from the list.

         4. Reason Text: Enter additional information about the adjustment.

      2. In the Selected Transactions panel,

         1. Click the vertical ellipsis Actions menu and select Search Transactions

         2. Enter your search criteria then click Search.

         3. Select transactions to adjust from the Available panel, then click the down arrow to move charges from the Available section to the Selected section.

         4. Click Process Adjustment.