Configuring Track It
Track It is used to manage the storage and delivery of guest luggage and parcels; parking of vehicles (valet), and tracking of lost items.
Prior to using Track It, the Track It Types, Track It Locations, and Track It Actions must be configured.
You can then setup defaults for new Track It tickets in General OPERA Controls.
You can also configure images (icons) for Track it Types. Refer to Configuring Images.
Track It Types
Table 11-64 Track It Type Examples
Group | Track It Type Examples |
---|---|
Baggage |
Golf Bag, Laptop Bag, Suitcase, Suit-bag |
Parcel |
Package, Envelope, Flowers |
Lost |
Eyeglasses, Jewelry, Clothing, Shoes, Watch |
Valet |
Pickup Truck, Sedan, SUV, Minivan |
Track It Locations
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Parcel, Baggage, or Lost locations might include Storage Room, Guest Room, Front Desk, Building A, Conference Services Desk, Purser, and so on.
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Valet locations might be Carpark L1/Zone1, Carpark L1/Zone2, Car Wash Bay, Driveway, or Porte Cochère.
A location can be defined for multiple Track It groups, and you can configure an unlimited number of locations for each Track It group (for example, Parcel, Baggage, Lost, and Valet).
Track It Actions
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For Parcel or Baggage tickets, actions might be Store in Hold, Deliver to Room, and so on.
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For Lost group, actions might be Hold for Guest or Deliver to Room.
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For Valet group, actions might include Park Vehicle, Retrieve Vehicle, Refuel, Wash, and so on.
Actions have a status which indicates whether the Track It ticket is unresolved/open or resolved/closed .
An Action type 'Deliver' would be marked as Open status, whereas an Action type 'Delivered,' 'Done,' or 'Completed' would be marked as closed (resolved).
For example, you could configure and make available in all Track It groups an Action type 'DONE' with a closed status.
You can configure an unlimited number of actions for each Track It group (that is, Parcel, Baggage, Lost, and Valet).