Advance Check In Conditions and Assumptions
For Reservations Prior to being Indentified as Advance Checked In
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The reservation must be an Arrival (Due In) reservation for the current business date.
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The reservation must have a valid payment method.
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The reservation can be identified for Advance Check In with or without a room assigned:
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If the reservation has a room assigned it must be a physical room. Pseudo room reservations cannot be identified for Advance Check In.
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If you want the Advance Checked In reservation to be Auto Checked In upon room status match, a room must be assigned to the reservation. A room can be assigned to the reservation prior to or modified after being identified for Advance Check In.
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Walk In reservations, Pre Registered reservations, and reservations that are in queue can be identified for Advance Check In.
For Reservations that are Indicated as Advance Checked In
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The reservation is marked Advance Checked In.
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The Expected Time of Arrival (ETA) for the reservation is updated with the Advance Checked In time.
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The arrival date is changed to read only and cannot be modified.
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When Advance Checked In, deposits on the reservation are posted on the folio.
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Advance Checked In reservations cannot be reversed if financial transactions exist on the folio. Reservations with deposits are eligible to be reversed.
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Charges that are incurred by the guest (such as through a POS system) post to the reservation folio. In-room charges (such as mini bar or PBX) are not allowed.
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The Night Audit process cannot complete if any Advanced Checked In reservations have not been checked in.
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Advance Checked In reservations cannot be moved to another property.
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Advance Checked In reservations cannot be changed to No Show.
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Advance Checked In reservations cannot be canceled.
For Auto Check In of Advance Checked In Reservations
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The reservation must be in Advance Checked In state.
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The Advance Checked In reservation has a room assigned.
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The Advance Checked In reservation’s assigned room’s occupancy status is Vacant.
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When the assigned room’s housekeeping status is updated to match a room housekeeping status defined in the Room Status for Auto Check In of Advance Checked In Reservations setting, the Advance Checked In reservation is automatically checked in to the property.
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The Schedule Check Out / Auto Check In processor in Toolbox – Utilities – Processors must be running.
For All Reservations that Failed Mass Advance Check In
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The reservation remains in arrival (Due In) status but is not identified as Advance Checked in.
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The reservation’s arrival time (ETA) remains unchanged.
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The reservation’s Expected Time of Return (ETR) remains unchanged.
Parent topic: Advance Checking In Reservations