Managing Comp Requests

Use Comp Routing Instructions to manage the status of comp routing requests. When the PTS Membership Type based Comp Routing OPERA Control is active, comp routing instructions are only allowed for reservations where the linked membership type is equal to the value selected in the Default PTS Membership Type OPERA Control. The Default PTS Membership Type OPERA Control specifies the default membership type for the Patron Tracking System (PTS). When the Default PTS Membership Type OPERA Control is blank, the option to set up comp routing is hidden when creating or updating routing instructions for reservations. Additionally, the option to set up comp routing instructions is hidden for reservations without a linked membership type equal to the Default PTS Membership Type OPERA Control. However, when the PTS Membership Type based Comp Routing OPERA Control is inactive, comp routing can be set up for all reservations.

Approving Comp Routing Requests

When the Authorizer PIN Required OPERA Control is active, authorizers must enter their PIN.

1. From the OPERA Cloud menu, select Financials, select Comp Accounting, and then select Comp Routing Instructions.

2. Enter search criteria and click Search.

3. Select the comp routing request in the search result, then click vertical ellipsis Actions menu and select View Routing Instructions.

4. On the Routing Instructions screen, locate the comp request under the Request section, click the row-level vertical ellipsis, and select Edit.

   1. Locate the comp routing request under the Request section, then click vertical ellipsis Actions menu and select Edit.

   2. Select the Comp option and finish the setup of the comp routing instruction. For more information, see Managing Reservation Routing Instructions.

Declining Comp Routing Requests

1. From the OPERA Cloud menu, select Financials, select Comp Accounting, and then select Comp Routing Instructions.

2. Enter search criteria and click Search.

3. Select the comp routing request in the search result, then click vertical ellipsis Actions menu and select View Routing Instructions. For more information, see Managing Reservation Routing Instructions.

   1. Locate the comp routing request under the Request section, then click the vertical ellipsis Actions menu and select Edit.

   2. Click Decline.

Deleting Comp Routing Requests

1. From the OPERA Cloud menu, select Financials, select Comp Accounting, and then select Comp Routing Instructions.

2. Enter search criteria and click Search.

3. Select the comp routing request in the search result, then click vertical ellipsis Actions menu and select View Routing Instructions.

   1. Locate the comp routing request under the Request section, then click the vertical ellipsis Actions menu and select Delete.

Go to Billing

To launch Billing for the selected in-house reservation; post charges or review and manage the reservation account.

1. From the OPERA Cloud menu, select Financials, select Comp Accounting, and then select Comp Routing Instructions.

2. Enter search criteria and click Search.

3. Select a comp routing in the search results, then click the vertical ellipsis Actions menu and select Goto Billing. For more information, see About Billing.