Managing Reservation Linked Profiles
Use the Linked Profile panel to associate a Company, Travel Agent, Contact, Group and Source profile to a future or in house reservation. When the Attach Travel Agent / Source Profiles to Reservations OPERA Control is active, both a travel agent and source can be linked to a reservation.
When the Reservation Contact OPERA Control is active you can also select a profile as the Reservation Contact and the Billing Contact.
Also use the Linked Profile panel to select a different guest profile for future reservations (i.e. name change); your role must be granted the Select Another Profile task to access this action.
Selecting Another Profile for a Reservation
Note:
You cannot select another profile for an Owner or Owner Referral reservation. (Applicable when the Room Rotation OPERA Control is active).To link a different profile as the primary profile for a reservation:
-
From the OPERA Cloud menu, select Bookings, select Reservations, then select Manage Reservation.
-
Enter search criteria, click Search.
-
Select the reservation in search result, click I Want To. . . click Linked Profiles or open the reservation presentation and click the Linked Profiles details link.
-
Click Select Another Profile.
Note:
Click Create Guest Profile to create a new profile. See Creating Profiles.
-
Enter search criteria and click Search.
-
Select a profile in the search result, click Select.
-
The Linked Profiles panel will update to show the new profile linked to reservation.
Note:
Please be sure to check the reservation preferences based on new profile linked to the reservation.
Managing Associated Profiles
-
From the OPERA Cloud menu, select Bookings, select Reservations, then select Manage Reservation.
-
Enter search criteria, click Search.
-
Select the reservation in search result, click I Want To. . . click Linked Profiles or open the reservation presentation and click the Linked Profiles details link.
-
Select the Associated Profiles tab.
- Click Edit.
-
Company: Search and select a company profile.
-
Agent: Search and select a travel agent profile. Booking commission can be calculated for this agent.
-
Group: Search and select a group profile if the reservation is related to a block.
-
Source: Search and select a booking source . Booking commission can be calculated for this source.
-
Reservation Contact: Search and select a contact profile. (Available when the Contacts and Reservation Contact OPERA Controls are active).
-
Billing Contact: Search and select a contact profile. (Available when the Contacts and Reservation Contact OPERA Controls are active).
-
Click Save.
-
Parent topic: Managing Reservations