OPERA Controls — Membership

The following tables outline the functions, parameters, and settings that can be configured in the OPERA Controls Membership group.

Table 11-49 OPERA Controls — Membership Functions

FUNCTION RELATED FUNCTION / PARAMETER / SETTING DESCRIPTION

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AWARD POINTS REDEMPTION

[AWARD_REDEMPTION]

 

Activates the redemption of Loyalty Membership Awards. Including: Rate, Upgrade, Package, Payment and Other Awards.

 

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LOYALTY PAYMENT AWARD

(MEM_AW_PAY)

Provides the ability to offer Loyalty Payment Awards which allow qualified members to use their Award points to pay a portion or all of their bill.

 

Complimentary badge.LOYALTY PAYMENT AWARD WITH ELIGIBLE TRANSACTIONS

[MEM_AW_PAY_ELIGIBLE]

Provides the ability to offer Loyalty Payment Awards which allow qualified members to use their Award points to pay a portion or all of their reservation account balance.

A Point Redemption check box is enabled in Configure Transaction Codes, allowing you to identify transaction codes as Eligible for Loyalty Payment Awards. Only transaction codes that are identified as eligible, and posted onto the reservation account, are considered for Payment Award "Payment with Points."

 

LOYALTY PACKAGE AWARD

[MEM_AW_PKG]

Provides the ability to offer Loyalty Package Awards which allow qualified members to use their Award points to book sell separate award packages as part of their reservation.

 

MEMBER UPGRADE AWARD PROMPT ALL DATES

(AUTO_UPGRADE_PROMPT_ALL_DATES)

Activates the display of an Upgrade Award prompt on qualified reservations regardless of arrival date. When inactive, the prompt will only display for qualified reservations arriving on the current date and will not display for ones arriving on future dates.

DISPLAY RESERVATION AWARDS

[AWARDS_MODULE]

 

When active, Eligibility Code, Award Code, Award Number fields can be added using Page Composer and displayed on reservation Daily Details. This information can be populated by integrated loyalty or central reservation solutions as indication and tracking of Awards applied or Earning eligibility.

 

FOLIO MESSAGE ELIGIBILITY CODE(S)

[FOLIO_MESSAGE_ELIGIBILITY_CODES]

Enter comma separated eligibility codes that indicate a reservation night is eligible for earning award/tier points. Eligibility Codes can be sent with the reservation from a third-party central reservation system or from OPERA Customer Loyalty Tracking Cloud Service.

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ENROLLMENT

[ENROLLMENT]

 

Activates the ability to enroll guests and contacts in a membership program managed in an external loyalty solution.

 

ENROLLMENT SYSTEMS INTEGRATED WITH OPERA CLOUD (TYPES) THAT ARE ACTIVE TO OPERA CLOUD

(ENROLLMENT_TYPE)

Determines the Enrollment Types available when performing an enrollment for a guests or contacts.

  • Loyalty

  • Gaming

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MEMBERSHIP CLAIMS

[MEMBERSHIP_CLAIMS]

 

Activates the Membership Claims functionality, enabling the ability to manage Membership Claims and configure Claim Adjustment Limits, Claim Origins, and Claim Types.

Table 11-50 OPERA Controls — Membership Parameters

PARAMETER RELATED FUNCTION / PARAMETER / SETTING DESCRIPTION

CROSS BRAND RECOGNITION

[CROSS_ BRAND_RECOGNITION]

 

Activates the ability to recognize Loyalty Members (of a central loyalty membership program) with a pop up message when accessing their reservation. This will help the user identify where this guest originally enrolled and treat accordingly.

 

DEFAULT ENROLLMENT SOURCE

(DEFAULT_MEMBERSHIP_SOURCE)

Determines the default Enrollment Source which identifies where the Guest was enrolled and will be added to the membership number for Cross Brand Recognition. Either populate the setting using free form text to use as the Enrollment Source, or leave it empty and the Chain Code where the user is logged in will be used.

DEFAULT MEMBERSHIP FLAG

[DEFAULT_MEMBERSHIP_FLAG_ON_RATE_HEADER]

 

When active, the rate code Membership checkbox in Financial Details is automatically selected for new rate codes; ensuring the rate code is eligible for point calculation rule configuration.

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LEVEL BENEFITS

[LEVEL_BENEFITS]

 

Level benefits are used to control the level associated to a primary membership. When a level benefit is associated to a membership, the member level will maintain the associated level, unless the member level is higher than the level associated to the level benefit.

ECERTIFICATE REDEMPTION

[ECERTIFICATE_REDEMPTION]

 

Activates the ability for e-certificates issued to the guest profile in OPERA Loyalty to be redeemed in OPERA Cloud PMS as part of a reservation.

LOYALTY MEMBERSHIP CONFIGURATION

[OCIS_MEM_CONF]

 

Activates the ability to configure Membership Class, Membership Types, Status Codes and Qualifying Rates for your primary loyalty membership type when integrated with an external loyalty solution.

MASK MEMBERSHIP NUMBERS

[MASK_MEMBERSHIP_NUMBERS]

  When active, membership Card Numbers are masked by default, and users with the View Membership Number task assigned can view the unmasked Card Number in the Profile Membership panel.

MEMBER PROFILE UPDATE RESTRICTION

[MEMBER_PROFILE_UPDATE_RESTRICTION]

 

When enabled, once a reservation exists for a member profile, updates to the profile last name, first name, middle name are disabled. Additionally, profile merge is disabled. Users will also be unable to change the profile linked to the reservation.

MEMBERSHIP POINTS EXCEPTION

[MEMBERSHIP_EXCEPTION]

 

Activates the Membership Points Exception functionality wherein exceptions are detected based on the Membership Points exception configuration (For example, Multiple Room Limit, Back to Back Stay, etc).

MEMBERSHIP LINK

[MEMBERSHIP_LINK]

 

Activates the ability to link a Profile Membership, of the property Default Membership Type, to a reservation with a different profile for informational purposes only. No Loyalty points will be generated by OPERA Cloud Loyalty or OPERA 5 Loyalty.

MEMBERSHIP RATE RULES

[MEMBERSHIP_RATES]

 

Activates membership rate rules that allows to link a rate code to a membership type/membership level.

 

GUARANTEED AVAILABILITY FOR MEMBERS

[MEMBER_GUARANTEED_AVL]

Activates guaranteed availability functionality for members.

MEMBERSHIP PROMOTIONS

[MEMBERSHIP_PROMOTIONS]

 

Enables the configuration of promotions codes for memberships. (Available when the Promotions Module OPERA Control is active).

PREFERRED CARD

[MEM_PREF_CARD]

 

Activates the Preferred Card checkbox in the profile Membership panel; allowing the guest to determine which Membership type will generate points for their stay.

LOYALTY MEMBERSHIP CONFIGURATION

OCIS_MEM_CONF

 

Activates the ability to configure Membership Class, Membership Types, Status Codes and Qualifying Rates for your primary loyalty membership type, and redeem awards in OPERA Cloud when integrated with an external loyalty solution.

Table 11-51 OPERA Controls — Membership Settings

SETTING DESCRIPTION

DEFAULT MEMBERSHIP TYPE

[DEFAULT_MEMBERSHIP_TYPE]

Determines the Membership Type that will automatically populate in the Memberships panel when adding membership details to a profile, enrolling a profile or when linking a profile membership to a reservation.