Configuring Service Request Priorities
Service Requests are used for incident, complaint or general request tracking and can be associated with a guest profile, reservation or room. Configure the various service request priorities used when Managing Service Requests.
Adding Service Request Priorities
-
From the Administration menu, select Enterprise, select Chain and Property and select Service Request Priorities.
-
Click New and complete the following:
-
Code: The Service Request code.
-
Description: The description of the Service Request Priority
-
Manage Translation: Click link to configure localized descriptions. For more information, see Configuring Localized Code Descriptions. (Available when the Multi Language OPERA Control is active.).
-
-
Sequence: Enter a display sequence.
-
-
Click Save.
Editing Service Request Priorities
-
From the Administration menu, select Enterprise, select Chain and Property and select Service Request Priorities.
-
Enter search criteria and click Search.
-
Select the service request priority in the search result, then click the vertical ellipsis Actions menu and select Edit.
-
Update the configuration.
-
Inactive: When selected the code will become inactive and by will not be displayed in the search list results.
-
Click Save.
Deleting Service Request Priorities
-
From the Administration menu, select Enterprise, select Chain and Property and select Service Request Priorities.
-
Enter search criteria and click Search.
-
Select the service request priority in the search result, then click the vertical ellipsis Actions menu and select Delete.
-
Click Delete to confirm.
Parent topic: Chain and Property Management