Configuring Closing Scripts

Prerequisites for Closing Scripts

A closing script is displayed to reservation agents after completing or updating a guest reservation made through the Look to Book Sales screen. Agents can read the script to callers to confirm the details of their reservation.

You can configure different closing scripts for various membership types When the Multi Language OPERA Control is active, you can configure closing scripts in multiple languages for multi-lingual reservation agents and callers.

Adding Closing Scripts

1. From the Administration menu, select Enterprise, select Chain and Property Management, and select Closing Scripts.

2. Click New and complete the following.

   1. Location

      1. Hub: Select to configure a closing script for the hub.

      2. Property: Select to configure a closing script for properties.

         1. Property: Enter or select properties from the list. You can select multiple properties from a hub location

      3. Language: Select languages from the list. (Available when the Multi Language OPERA Control is active).

      4. Membership Type(s): Select membership type from the list. If not selected, the script applies to all.

      5. Select Rich Text to use the Rich Text Editor or select View Source to view and edit HTML source code.

         1. Enter or paste text in the applicable language to the script body and insert merge codes for reservation and profile values where required. These merge codes are replaced with actual values when the closing script is generated. For more information, see Using the Rich Text Editor.

            Note:

            The flex field merge codes are related to the reservation.

      6. Click Save when finished.

3. Confirm or select the Property or Hub. You can select multiple properties when your session is initialized from a Hub location.

4. Confirm or select the Language(s) if the Multi Language function is active in OPERA Controls.

5. Enter or select the Membership Type(s). If one is not selected, the script applies to all membership types.

6. Select Rich Text to use the Rich Text Editor or select View Source to view and edit HTML source code.

7. Enter or paste CTRL+V text (in the applicable language) to the script body and insert merge codes for reservation and profile values where required. These merge codes are replaced with actual values when the closing script is generated. See Using the Rich Text Editor.

   Note:

   The flex field merge codes are related to the reservation.
8. Click Save when finished.

Editing Closing Scripts

1. From the Administration menu, select Enterprise, select Chain and Property Management, and select Closing Scripts.

2. Enter search criteria, then click Search.

3. Click Edit.

4. Make the desired changes.

5. Click Save.

Deleting Closing Scripts

1. From the Administration menu, select Enterprise, select Chain and Property Management, and select Closing Scripts.

2. Enter search criteria, then click Search.

3. Click the vertical ellipsis Actions menu and select Delete.

4. Click Delete to confirm.