Posting Service Recovery Adjustment Charges
Prerequisites for Posting Service Recovery Adjustment Charges
A Service Recovery Adjustment provides the ability to post and track adjustments related to service recovery versus other non-service recovery related adjustments.
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From the OPERA Cloud menu, select Front Desk, and then select In House.
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Enter search criteria and click Search.
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Select the reservation in the search result, then click I Want To. . . and select Billing.
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Select the Billing window.
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Click the vertical ellipsis Actions menu and select Post Service Recovery Adjustment.
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In the Adjustment panel:
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Type: Select adjustment type
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Amount: Select to post a fixed amount adjustment.
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Amount: Enter an adjustment amount.
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Percentage: Select to post a % adjustment of the selected charges.
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Percentage: Enter a percentage value.
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Department: Select a department from the list.
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Reason: Select a reason from the list.
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Reason Text: Enter additional information about the adjustment.
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In the Selected Transactions panel,
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Click the vertical ellipsis Actions menu and select Search Transactions
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Enter your search criteria then click Search.
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Select transactions to adjust from the Available panel, then click the down arrow to move charges from the Available section to the Selected section.
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Click Process Adjustment.
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Related Topics
Parent topic: Charges Adjustment and Payments