Configuring Service Request Codes

Prerequisites for Configuring Service Request Codes

Service Requests are used for incident, complaint or general request tracking and can be associated with a guest profile, reservation or room. Configure the various service request types used when Managing Service Requests.

Adding Service Request Codes

1. From the Administration menu, select Enterprise, select Chain and Property and select Service Request Codes.

2. Click New and complete the following

   1. Code: Enter a code for the service request.

   2. Description: Enter a description for the service request.

   3. Department: Select department from the list to associated with this Service Request.

   4. Restrict Changes: Select check box to restrict changes.

   5. Click Save.

Editing Service Request Codes

1. From the Administration menu, select Enterprise, select Chain and Property and select Service Request Codes.

2. Enter search criteria and click Search.

3. Select the service request in the search result, then click the vertical ellipsis Actions menu and select Edit.

4. Update the configuration.

5. Inactive: Use the Inactive check box to remove the service request code from use. Inactive codes will not be displayed in OPERA Cloud and will be treated as if they have been deleted.

6. Click Save.

Deleting Service Request Codes

1. From the Administration menu, select Enterprise, select Chain and Property and select Service Request Codes.

2. Enter search criteria and click Search.

3. Select the service request in the search result, then click the vertical ellipsis Actions menu and select Delete.

4. Click Delete to confirm.