Void Folios

Prerequisites for Void Folios

Use Void Folio to void folios generated on settlement of a reservation account balance. You can only void a folio on the same business date as the reservation departure date.

Use the following guidelines when voiding a folio:

• A folio that contains a Bucket Redemption transaction code cannot be voided.

• A folio can be voided only on the same business date as it was created.

• A folio can be voided only if it has not been settled to Direct Bill / City Ledger (transferred to Accounts Receivable).

• Once the reservation is checked out, voiding the bill will reinstate the reservation.

• Void bill removes the bill number from the charges.

• Voided bills will show a status of Void.

Voiding a Folio

1. From the OPERA Cloud menu, select Front Desk, then select In house (or Departures).

2. Enter search criteria and click Search.

3. Select the reservation in the search result, then click I Want To ... then Billing.

   OR

4. Click the Balance link for the reservation.

5. Click I Want To... and select Void Folio.

   1. Select a folio from the displayed list , then click the vertical ellipsis and select Void Folio.

Note:

When the Void Folio Reasons OPERA Control is active, a Void Folio Reason prompt is displayed when you perform Void Folio. Select a Void Folio Reason and enter any remarks.