Managing Suspended Membership Profiles

Prerequisites for Managing Suspended Membership Profiles

Guest profiles with a subscription and a primary membership are suspended for review in the event of   

• A change to the member's Last or First name.

• An invalid enrollment code on the primary membership (includes missing Enrollment Code if Enrollment Code Required check box is selected in Membership Type Handling).

• An invalid/missing expiry date on the primary membership (based on Expiry Date configuration in Membership Type Handling).

• Invalid/missing membership level (according to the membership level configuration for the membership type).

You can choose to accept or reject the updates to the member profile.

Accepting Suspended Primary Membership Profiles

When a suspended profile is accepted, it will be processed with the data received (for example, name change)

1. From the  OPERA Cloud menu, select Client Relations, select Membership, then select Suspended Primary Membership Profiles.

2. Enter search criteria and click Search.

3. Select the profile in the search result, then click the vertical ellipses Actions menu and select Accept.

Rejecting Suspended Primary Membership Profiles

When a suspended profile is rejected, no updates to the OPERA Cloud profile occur and the record is deleted.

1. From the  OPERA Cloud menu, select Client Relations, select Membership, then select Suspended Primary Membership Profiles.

2. Enter search criteria and click Search.

3. Select the profile in the search result, then click the vertical ellipses Actions menu and select Reject.