Configuring Guest Messages

Use Guest Message texts to setup standard message texts within OPERA Cloud to ensure consistency in the format of guest messages. You can configure messages in multiple languages. Guest messages are added to a reservation by the telephone operator or directly on a reservation from the Messages details link.

Note:

When the Multi Property OPERA Control is active, new guest message texts are created by selecting the Template tab. Once created, you can copy guest message texts to specific properties using the Copy action. Refer to Copying Configuration Codes to Multiple Properties for more information.

Adding Guest Message Texts

  1. From the Administration menu, select Booking, select Reservation Management, and then select Guest Messages.

  2. Click New and complete the following fields:

    1. Property: Enter or search for and select a property.

    2. Code: Enter the code for the message format (for example, FAX, VISIT, or CALLBACK).

    3. Description: Enter the text of the message. (For example, We received a fax for you at the reception. <Visitor Name> came to visit you. <Caller Name> has called. Please call back!)

      1. Manage Translation: Click link to configure localized descriptions. For more information, see Configuring Localized Code Descriptions. (Available when the Multi Language OPERA Control is active).

    4. Sequence: Enter a number that controls the position of this code in listings. Codes without a sequence number assigned are listed in alphabetical order following codes with a sequence assigned.

  3. Click Save.

Editing Guest Message Texts

  1. From the Administration menu, select Booking, select Reservation Management, and then select Guest Messages.

  2. Enter search criteria and click Search.

  3. Select the message text in the search result, then click the vertical ellipsis Actions menu and select Edit.

  4. Update the configuration.

  5. Click Save.

Deleting Guest Message Texts

  1. From the Administration menu, select Booking, select Reservation Management, and then select Guest Messages.

  2. Enter search criteria and click Search.

  3. Select the message text in the search result, then click the vertical ellipsis Actions menu and select Delete.

  4. Click Delete to confirm.

Parent topic: Reservation Management