Configuring Preferences

Preferences are used to inform staff of a guest's preferences for the various preference groups configured. Preferences are saved to the guest profile and some reservations.

To ensure the rooms assigned to reservations match a guest's preferences, the Smoking,Floor and Room Feature preferences are populated to respective search fields during an available room search and room assignment.

You can use Key Options preferences to designate special access to hotel areas, such as Pool, Executive Level, and Gym. These Key Options appear on the guest profile and are included in the room key encoding for the reservation. For more information, see, Managing a Room Key / Door Lock Property Interface .

Dietary preferences are used to identify a guests special dietary requirements and are also referenced in Sales and Event Management.

The following are examples of other user-defined preference groups and preferences that you might configure:

• A preference group for Pillow could have preference codes for Feather, Hypoallergenic, Snoring, Memory Foam pillows, and so on.

• A preference group for Newspaper could have preference codes for Financial Times, Local News, Wall Street Journal, and other newspapers available for delivery.

• A preference group for Music could have preference codes for Classical, Blues, Pop, Jazz, Electronic, and so on.

Adding Preference Codes

Note:

When the Multi Property OPERA Control is active, new Preferences are created by selecting the Template tab. You can setup preferences to be available in all properties by selecting the Global check box. Or once created, you can copy Preferences to specific properties using the Copy action. For more information, see Copying Configuration Codes to Multiple Properties.

1. From the Administration menu, select Client Relations, select Profile Management, and then select Preferences.

2. Click New and complete the following fields:

   1. Property: Enter or search for and select a property.

   2. Preference Groups: Select the preference groups from the list of values. For more information, see Preference Groups

   3. Code: Enter a code that identifies the preference item in the preference group (for example, a preference group for Room Features could have preference codes for Corner room, Jacuzzi tub, Pool view, Ocean view, and Balcony).

   4. Description: Enter a description of the preference.

   5. Sequence: Enter a number that controls the position of this code in listings. Codes without a sequence number assigned are listed in alphabetical order following codes with a sequence assigned. 

   6. Global: Select the check box to make the preference available in all properties. Available in the Template tab from a Hub location.

3. Click Save to save and exit or click Save and Continue to save this Preference code and add another.

Editing Preference Codes

1. From the Administration menu, select Client Relations, select Profile Management, and then select Preferences.

2. Enter search criteria and click Search.

3. Select the preference code in the search result, then click the vertical ellipsis Actions menu, and click Edit.

4. Update the configuration.

5. Click Save.

Deleting Preference Codes

1. From the Administration menu, select Client Relations, select Profile Management, and then select Preferences.

2. Enter search criteria and click Search.

3. Select the preference code in the search result, then click the vertical ellipsis Actions menu, and click Delete.

4. Click Delete to confirm.