Refunding Credit Card Deposit Payments

When the Deposit Refund for Credit Card Payment user role is assigned, you can process refunds for credit card deposit payment transactions using the original payment method of the source transaction. If the Credit Card Rebate Validation OPERA Control is active, OPERA Cloud validates the refund amount against the previously charged amount on the credit card token. The refund request transmits the RRN and Alternate Reference (if available) to the payment service provider. You can process credit card refunds only for deposit payments (available when the Advanced Deposit Handling OPERA Control setting is set to 0, 1, or 2). The Post CC Refund option is not available for deposit folios or when the Deposit Refund Receipts OPERA Control is active.

1. From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.

2. Enter search criteria, click Search.

3. Select the reservation in the search result, click I Want to... then Deposit / Cancellation or open the reservation and click Deposit / Cancellation in Reservation Presentation.

4. In the Deposit section, select the unallocated deposit rule, then click + to expand and view the deposit payments.

5. In the Deposit section, click the vertical ellipsis Actions menu and select Post CC Refund and enter the following details:

   1. Method: Payment details are pre-populated from the source transaction, and the payment method is not editable.
   2. Amount: The amount is pre-populated from the original transaction. You can modify the amount to a higher or lower value.
      1. Override Debit Activity to Process Rebate: Select the check box to override the validation against the original payment amount.
   3. Reference: Enter any reference information.
   4. Comments: Allows you to add a comment.
   5. Click Post CC Refund.