Configuring Reservation Alert Messages

Reservation alerts provide information that appears on reservations during check in, check out, or any time you open the reservation of an in-house guest.

Alert messages are referenced in Global Alert rule-based alert configuration or used in the manual setup of Alerts on a reservation.

Note:

When the Multi Property OPERA Control is active, new Alert Messages are created by selecting the Template tab. Once created, you can copy Alert Messages to specific properties using the Copy action. Refer to Copying Configuration Codes to Multiple Properties for more information.

Adding Alert Messages

1. From the Administration menu, select Booking, select Alerts, and then select Alert Messages.

2. Click New and enter the following details:

   1. Code: Enter a code for the alert message

   2. Description: Enter the alert message (maximum 2000 characters).

   3. Advance Alert: Select to configure the alert message as an Advance Alert using either the Rich Text Editor or HTML Source Code to update formatting, include Merge Codes, hyper links as well as conditional blocks and repeating groups within the Alert Message, (Available when the Advance Alert OPERA Control parameter is active). For more information see Using the Rich Text Editor.

      Note:

      When Advance Alert is selected, the Description field is disabled as the alert message is to be configured using the Rich Text Editor.

      Note:

      Advance Alert Messages can only be used in conjunction with Global Alerts. For more information, see Global Alert (Rule) Definitions. Alert Messages configured as Advance Alert are not available for selection when you manually add an alert to a reservation.

3. Click Save.

Editing Alert Messages

1. From the Administration menu, select Booking, select Alerts, and then select Alert Messages.

2. Enter search criteria and click Search.

3. Select an alert message code in the search result, then click the vertical ellipsis Actions menu and select Edit.

4. Edit the description or sequence.

5. Click Save.

Deleting Alert Messages

1. From the Administration menu, select Booking, select Alerts, and then select Alert Messages.

2. Enter search criteria and click Search.

3. Select an alert message code in the search result, then click the vertical ellipsis Actions menu and select Delete.

4. Click Delete to confirm.