Creating Control Segments

Casino room restrictions limit the number of complimentary or discounted room nights that can be booked within a specified period. Configure these restrictions by control segment. The restrictions apply to reservations created in OPERA Cloud and through online booking channels.

For properties integrated with a Revenue Management System (RMS), OPERA Cloud uses the membership type and membership number to retrieve the control segment. OPERA Cloud then applies the corresponding casino room restriction.

For properties without an RMS integration, OPERA Cloud determines the applicable restriction from the membership type and membership level. This process does not require an external service call.

When a restriction applies, Look to Book displays the reason that the complimentary or discounted room-night reservation is restricted.

Before configuring control segments, configure the applicable rate codes. For more information, see Configuring Rate Codes.

Note:

When the Multi Property OPERA Control is active, create control segments from the Template tab. After creating a control segment, use the Copy action to copy the configuration to specific properties. For more information, see Copying Configuration Codes to Multiple Properties.

Adding Control Segments

From the OPERA Cloud Administration menu, select Financial, select Rate Management, and then select Control Segments.
Click New.
Enter or select the Property.
In Control Segment, enter an alphanumeric code.

The code cannot be changed after the control segment is saved.
Select a Membership Type. For more information, see Configuring Membership Types.
1. At the template level, Membership Type is optional and is not populated by default.
2. At the property level, Membership Type is required. The value is populated from the template when available. If a template value is unavailable, the value is populated from the OPERA Control. If neither value is available, select a membership type.
Select one or more Membership Level values associated with the selected membership type.
Select Group A or Group B to identify the restriction rules used by the casino-restricted rate code, and complete the applicable fields:
1. Concurrent Rooms: Enter the maximum number of rooms that a patron can have for the same night.
2. Maximum Days in Advance: Enter the maximum number of days before the arrival date that a reservation can be booked.
3. Consecutive Nights: Enter the maximum length of stay based on consecutive nights in a single reservation.
4. Stay Buffer Nights: Enter the minimum number of nights required between consecutive reservations.
5. Days Back: Enter the number of days before the arrival date used to check previous reservations.
6. Days Ahead: Enter the number of days after the departure date used to check future reservations.
7. Night Limit: Enter the maximum total number of nights allowed across all reservations.
8. Description: Enter additional information about the control segment or the restriction group associated with the casino-restricted rate code.
Click Save.

Editing Control Segments

From the OPERA Cloud Administration menu, select Financial, select Rate Management, and then select Control Segments.
Select or confirm the Property, enter optional search criteria, and click Search.
In the search results, click the row-level vertical ellipsis for the control segment, and then select Edit.
Make the required changes.
Click Save.

Deleting Control Segments

From the OPERA Cloud Administration menu, select Financial, select Rate Management, and then select Control Segments.
Select or confirm the Property, enter optional search criteria, and click Search.
In the search results, click the row-level vertical ellipsis for the control segment, and then select Delete.
Click Delete to confirm.