Business Events - Service Order Management

The following table outlines the action types, data elements, data types and XML tag names within this OPERA Cloud Business Events module. Each row identifies the data element available for the specified Service Order Management configuration business event.

Action Type	Data Element	Data Type	XML Tag	Description
NEW SERVICE ORDER PRIORITY	DESCRIPTION	C	Description	Service Order priority description.
	INACTIVE YN	C	InactiveYN	Indicates whether the priority is inactive.
	PRIORITY CODE	C	PriorityCode	Service Order priority code.
	PRIORITY LEVEL	C	PriorityLevel	Standard urgency level assigned to the priority.
	PROPERTY	C	Property	Property associated with the priority.
	SEQUENCE	N	Sequence	Display sequence for the priority.
UPDATE SERVICE ORDER PRIORITY	DESCRIPTION	C	Description	Service Order priority description.
	INACTIVE YN	C	InactiveYN	Indicates whether the priority is inactive.
	PRIORITY CODE	C	PriorityCode	Service Order priority code.
	PRIORITY LEVEL	C	PriorityLevel	Standard urgency level assigned to the priority.
	PROPERTY	C	Property	Property associated with the priority.
	SEQUENCE	N	Sequence	Display sequence for the priority.
DELETE SERVICE ORDER PRIORITY	DESCRIPTION	C	Description	Service Order priority description.
	INACTIVE YN	C	InactiveYN	Indicates whether the priority is inactive.
	PRIORITY CODE	C	PriorityCode	Service Order priority code.
	PRIORITY LEVEL	C	PriorityLevel	Standard urgency level assigned to the priority.
	PROPERTY	C	Property	Property associated with the priority.
	SEQUENCE	N	Sequence	Display sequence for the priority.
NEW SERVICE ORDER RESOURCE	APP USER	C	AppUser	Application user associated with the resource.
	DATE FROM	D	DateFrom	Date from which the resource is available.
	DATE TO	D	DateTo	Date through which the resource is available.
	DEPARTMENT	C	Department	Department associated with the resource.
	EXTERNAL USER YN	C	ExternalUserYN	Indicates whether the resource is an external user.
	INACTIVE YN	C	InactiveYN	Indicates whether the resource is inactive.
	PROPERTY	C	Property	Property associated with the resource.
	RESOURCE CODE	C	ResourceCode	Resource code.
	RESOURCE GROUP	C	ResourceGroup	Resource group associated with the resource.
	RESOURCE NAME	C	ResourceName	Resource name.
UPDATE SERVICE ORDER RESOURCE	APP USER	C	AppUser	Application user associated with the resource.
	DATE FROM	D	DateFrom	Date from which the resource is available.
	DATE TO	D	DateTo	Date through which the resource is available.
	DEPARTMENT	C	Department	Department associated with the resource.
	EXTERNAL USER YN	C	ExternalUserYN	Indicates whether the resource is an external user.
	INACTIVE YN	C	InactiveYN	Indicates whether the resource is inactive.
	PROPERTY	C	Property	Property associated with the resource.
	RESOURCE CODE	C	ResourceCode	Resource code.
	RESOURCE GROUP	C	ResourceGroup	Resource group associated with the resource.
	RESOURCE NAME	C	ResourceName	Resource name.
DELETE SERVICE ORDER RESOURCE	APP USER	C	AppUser	Application user associated with the resource.
	DATE FROM	D	DateFrom	Date from which the resource is available.
	DATE TO	D	DateTo	Date through which the resource is available.
	DEPARTMENT	C	Department	Department associated with the resource.
	EXTERNAL USER YN	C	ExternalUserYN	Indicates whether the resource is an external user.
	INACTIVE YN	C	InactiveYN	Indicates whether the resource is inactive.
	PROPERTY	C	Property	Property associated with the resource.
	RESOURCE CODE	C	ResourceCode	Resource code.
	RESOURCE GROUP	C	ResourceGroup	Resource group associated with the resource.
	RESOURCE NAME	C	ResourceName	Resource name.
NEW SERVICE ORDER RESOURCE GROUP	DESCRIPTION	C	Description	Service Order resource group description.
	INACTIVE YN	C	InactiveYN	Indicates whether the resource group is inactive.
	PROPERTY	C	Property	Property associated with the resource group.
	RESOURCE GROUP CODE	C	ResourceGroupCode	Resource group code.
	SKILL	C	Skill	Skill associated with the resource group.
UPDATE SERVICE ORDER RESOURCE GROUP	DESCRIPTION	C	Description	Service Order resource group description.
	INACTIVE YN	C	InactiveYN	Indicates whether the resource group is inactive.
	PROPERTY	C	Property	Property associated with the resource group.
	RESOURCE GROUP CODE	C	ResourceGroupCode	Resource group code.
	SKILL	C	Skill	Skill associated with the resource group.
DELETE SERVICE ORDER RESOURCE GROUP	DESCRIPTION	C	Description	Service Order resource group description.
	INACTIVE YN	C	InactiveYN	Indicates whether the resource group is inactive.
	PROPERTY	C	Property	Property associated with the resource group.
	RESOURCE GROUP CODE	C	ResourceGroupCode	Resource group code.
	SKILL	C	Skill	Skill associated with the resource group.
NEW SERVICE ORDER SKILL	DESCRIPTION	C	Description	Service Order skill description.
	INACTIVE YN	C	InactiveYN	Indicates whether the skill is inactive.
	PROPERTY	C	Property	Property associated with the skill.
	SKILL CODE	C	SkillCode	Skill code.
UPDATE SERVICE ORDER SKILL	DESCRIPTION	C	Description	Service Order skill description.
	INACTIVE YN	C	InactiveYN	Indicates whether the skill is inactive.
	PROPERTY	C	Property	Property associated with the skill.
	SKILL CODE	C	SkillCode	Skill code.
DELETE SERVICE ORDER SKILL	DESCRIPTION	C	Description	Service Order skill description.
	INACTIVE YN	C	InactiveYN	Indicates whether the skill is inactive.
	PROPERTY	C	Property	Property associated with the skill.
	SKILL CODE	C	SkillCode	Skill code.
NEW SERVICE ORDER SPECIALTY	DESCRIPTION	C	Description	Service Order specialty description.
	INACTIVE YN	C	InactiveYN	Indicates whether the specialty is inactive.
	PROPERTY	C	Property	Property associated with the specialty.
	SKILL	C	Skill	Skill associated with the specialty.
	SPECIALTY CODE	C	SpecialtyCode	Specialty code.
UPDATE SERVICE ORDER SPECIALTY	DESCRIPTION	C	Description	Service Order specialty description.
	INACTIVE YN	C	InactiveYN	Indicates whether the specialty is inactive.
	PROPERTY	C	Property	Property associated with the specialty.
	SKILL	C	Skill	Skill associated with the specialty.
	SPECIALTY CODE	C	SpecialtyCode	Specialty code.
DELETE SERVICE ORDER SPECIALTY	DESCRIPTION	C	Description	Service Order specialty description.
	INACTIVE YN	C	InactiveYN	Indicates whether the specialty is inactive.
	PROPERTY	C	Property	Property associated with the specialty.
	SKILL	C	Skill	Skill associated with the specialty.
	SPECIALTY CODE	C	SpecialtyCode	Specialty code.
NEW SERVICE ORDER STATUS	DESCRIPTION	C	Description	Service Order status description.
	INACTIVE YN	C	InactiveYN	Indicates whether the status is inactive.
	PROPERTY	C	Property	Property associated with the status.
	QUICKSTART YN	C	QuickStartYN	Indicates whether the status is a Quick Action status.
	RESOURCE TIMER YN	C	ResourceTimerYN	Indicates whether the resource timer is enabled for the status.
	SEQUENCE	N	Sequence	Display sequence for the status.
	STATUS	C	Status	Status type.
	STATUS CODE	C	StatusCode	Status code.
UPDATE SERVICE ORDER STATUS	DESCRIPTION	C	Description	Service Order status description.
	INACTIVE YN	C	InactiveYN	Indicates whether the status is inactive.
	PROPERTY	C	Property	Property associated with the status.
	QUICKSTART YN	C	QuickStartYN	Indicates whether the status is a Quick Action status.
	RESOURCE TIMER YN	C	ResourceTimerYN	Indicates whether the resource timer is enabled for the status.
	SEQUENCE	N	Sequence	Display sequence for the status.
	STATUS	C	Status	Status type.
	STATUS CODE	C	StatusCode	Status code.
DELETE SERVICE ORDER STATUS	DESCRIPTION	C	Description	Service Order status description.
	INACTIVE YN	C	InactiveYN	Indicates whether the status is inactive.
	PROPERTY	C	Property	Property associated with the status.
	QUICKSTART YN	C	QuickStartYN	Indicates whether the status is a Quick Action status.
	RESOURCE TIMER YN	C	ResourceTimerYN	Indicates whether the resource timer is enabled for the status.
	SEQUENCE	N	Sequence	Display sequence for the status.
	STATUS	C	Status	Status type.
	STATUS CODE	C	StatusCode	Status code.
NEW SERVICE ORDER TASK	COMPLETION TIME	N	CompletionTime	Expected completion time in minutes.
	DEPARTMENT	C	Department	Default department for the task.
	DESCRIPTION	C	Description	Service Order task description.
	FOLLOWUP TASK	C	FollowupTask	Task created when the current task is completed.
	FOLLOWUP YN	C	FollowupYN	Indicates whether the task requires follow-up.
	INACTIVE YN	C	InactiveYN	Indicates whether the task is inactive.
	NOTES	C	Notes	Default task notes.
	PRIORITY	C	Priority	Default priority for the task.
	PROPERTY	C	Property	Property associated with the task.
	SEQUENCE	N	Sequence	Display sequence for the task.
UPDATE SERVICE ORDER TASK	COMPLETION TIME	N	CompletionTime	Expected completion time in minutes.
	DEPARTMENT	C	Department	Default department for the task.
	DESCRIPTION	C	Description	Service Order task description.
	FOLLOWUP TASK	C	FollowupTask	Task created when the current task is completed.
	FOLLOWUP YN	C	FollowupYN	Indicates whether the task requires follow-up.
	INACTIVE YN	C	InactiveYN	Indicates whether the task is inactive.
	NOTES	C	Notes	Default task notes.
	PRIORITY	C	Priority	Default priority for the task.
	PROPERTY	C	Property	Property associated with the task.
	SEQUENCE	N	Sequence	Display sequence for the task.
DELETE SERVICE ORDER TASK	COMPLETION TIME	N	CompletionTime	Expected completion time in minutes.
	DEPARTMENT	C	Department	Default department for the task.
	DESCRIPTION	C	Description	Service Order task description.
	FOLLOWUP TASK	C	FollowupTask	Task created when the current task is completed.
	FOLLOWUP YN	C	FollowupYN	Indicates whether the task requires follow-up.
	INACTIVE YN	C	InactiveYN	Indicates whether the task is inactive.
	NOTES	C	Notes	Default task notes.
	PRIORITY	C	Priority	Default priority for the task.
	PROPERTY	C	Property	Property associated with the task.
	SEQUENCE	N	Sequence	Display sequence for the task.
NEW SERVICE ORDER TYPE	DESCRIPTION	C	Description	Service Order type description.
	INACTIVE YN	C	InactiveYN	Indicates whether the type is inactive.
	PROPERTY	C	Property	Property associated with the type.
	TYPE CODE	C	TypeCode	Service Order type code.
UPDATE SERVICE ORDER TYPE	DESCRIPTION	C	Description	Service Order type description.
	INACTIVE YN	C	InactiveYN	Indicates whether the type is inactive.
	PROPERTY	C	Property	Property associated with the type.
	TYPE CODE	C	TypeCode	Service Order type code.
DELETE SERVICE ORDER TYPE	DESCRIPTION	C	Description	Service Order type description.
	INACTIVE YN	C	InactiveYN	Indicates whether the type is inactive.
	PROPERTY	C	Property	Property associated with the type.
	TYPE CODE	C	TypeCode	Service Order type code.