Managing Existing Reservations

1. From the OPERA Cloud menu, select Bookings, select Reservations, and then select Reservation Sales Screen.

2. Click Find Reservation.

3. Enter your search criteria.

4. Select a reservation in the search result and then click Linked reservations.

5. 1. Click + to link reservations if no linked reservations exist.
   2. Click the to view and manage already linked reservations, or link additional reservations in the Linked reservations drawer.
6. Click Daily Details link to view or edit daily details.
7. Click Confirmation Letters link to view or send confirmation letters.
   1. Click Add Confirmation Letter to send additional confirmation letters.
   2. Select Recipient email address.
      1. Click Add Email to add additional email address.
      2. Enter Email and select a Profile to which the email will be saved to.
      3. Click Add.
      4. Select email address or addresses.
      5. Select Confirmation Letter to be sent.
      6. Click to send the email.

Note:

In Find Reservations, select Smart Search > More to search by Payment Method. The search includes the selected payment method in payment windows 1 through 8; comp windows 101 through 108 are excluded.

Waitlist Reservations

1. From the OPERA Cloud menu, select Bookings, select Reservations, and then select Reservation Sales Screen.

2. Click Find Reservation.

3. Enter your search criteria.

4. Select an eligible Waitlist reservation in the search results.

5. Click Accept Reservation.

6. Continue with the required reservation processing steps.

Note:

If availability is not available while accepting the Waitlist reservation, the system displays the Availability flow so that alternate availability can be selected.