Using Caller Information

Note:

The Reservation Sales Screen follows the Caller Information OPERA Control.

The availability of caller information in the Reservation Sales Screen depends on the Caller Information OPERA Control in the Look to Book Sales Screen control group.

When the Caller Information OPERA Control is enabled, you can add, view, and update caller information during the reservation workflow.

When the Caller Information OPERA Control is disabled, caller information is not displayed in the Reservation Sales Screen. Existing caller information remains stored with the reservation but is not visible in the Reservation Sales Screen.

1. Click the icon to add or view caller information. (Available when the Caller Information OPERA Control is active).

   1. First Name: Enter callers first name.

   2. Last Name: Enter callers last name.

   3. Phone: Enter callers contact phone number.

   4. Email: Enter callers contact email address.

   For more information, see Managing Reservation Call History.