Check in (Card Present)

The check-in process described below is the same from any area of the application where check-in is initiated. Refer to the Front Desk and Reservations sections for the check ins performed through Front desk and Reservations.

This guide will focus on the arrivals from the Front Desk menu —>Arrivals and details the steps to be followed where the card is presented on arrival.

To perform check in:

From the OPERA Cloud menu, select Front Desk, and then select Arrivals.
Search for and open the reservation.
Click I Want To… and select Check In.
On the Check In Reservation screen, review the guest reservation details:
1. In the Room Selection panel, assign a room to the reservation.
2. Select the Verify Payment panel.
3. Click the Payment Method drop-down and select the payment type as CP-Chip and Pin.
4. Verify the authorization rule from the Rule field.
Click Complete Check In.

Note:
If you are accessing the Payment device for the first time after the Chip and Pin installation, a panel appears to select a Payment Terminal (the pin pad terminal mapping is previously completed by the OPI Installer).
Select a terminal to be activated for this transaction.

Once the terminal is selected, it will be saved for future use until the application or browser cache is cleared.
Click Select Terminal.
Upon Terminal Selection:
- The payment device will alert the customer to present the card.
- After the guest inserts/swipes a card, a Token / Authorization request is automatically initiated.
- A Token, Card Type, Expiration, and last 4 digits of the card number are successfully returned along with a successful authorization.
- Upon successful authorization, the guest will be checked in.
The authorization is processed and appears in the Payment Authorization window as shown in the image below.
The guest is checked in successfully. To review the guest’s reservation information, click Go to Reservation.