Refund to a new card on file

Refund can be made at any time from the billing screen using the tokenized card on file.

Note:

You will not be able to process a refund to a new card with no debit activity if the OPERA Control Credit Card Rebate Validation is active within the property.

To process the refund to a new card on file:

1. From the OPERA Cloud menu, select Front Desk and then select In House.

2. Search for and open the reservation.

3. Click I Want To… .

4. Select Billing.

   
   
   

5. Enter your credentials if requested.

6. Select Post Payment.

   
   
   

7. Select the payment Method (VA, MC, CP and so on).

8. Enter negative amount in the Amount field.

9. Provide Reference details, if any. This field is mandatory for refunds in OPERA Cloud.

10. Click Apply Payment. This will initiate the device to enter the card data.

    
    
    

11. The payment is processed and applied to the reservation.