Reloading (Top-up) Prepaid Card

You can reload transaction for a prepaid card or a SVC. This option allows you to add funds to the prepaid card.

You can reload a prepaid card either from the Reservation Information or Billing screen.

Note:

You can reload a prepaid card once it is issued.

1. From the OPERA Cloud menu, select Bookings, select Reservations, and then click Manage Reservation.

2. Search for and open the reservation.

3. Click Prepaid Card details link.

   Or

4. Click I Want To… and then select Billing.

   Enter your credentials if requested.

   1. Select the Cashier ID.

   2. Enter PIN to proceed.

   3. Click Login.

   The Billing Information screen appears.

   
   
   

5. Click Prepaid Card details link.

   The Prepaid Cards screen appears.

   
   
   

6. Select a card, click the vertical ellipsis, and click Manage.

   The Prepaid Card information screen with card details, including card balance, appears in the left-side panel; card transaction details are in the right-side panel.

   
   
   

7. Click Reload Card.

   The Reload Prepaid Card screen appears.

   1. Amount: Enter the reload amount.

   2. Payment Options:

      1. Post Amount to Room: Select Amount will be posted to the guest folio option to post the payment to the guest account.

         Or

      2. Make Payment: Select the Payment needs to be provided at this time option to pay for the prepaid card reload at the time of reload.

         1. Method: Select a payment method from the list.

            You can enter credit card details manually through OPERA Pay. See Credit Card Guarantee through the OPERA Cloud Application (Manual Entry– OPERA Pay)for more information.

         2. Card Number: Enter credit card number.

         3. Expiration: Enter credit card expiry date.

   3. Click Reload Card.