Preface

Purpose

This document describes the steps for processing credit card and prepaid card transactions in OPERA Cloud using the Oracle Payment Interface (OPI) Cloud Service.

Audience

This document is intended for OPERA Cloud end users utilizing the OPI Cloud Service.

Customer Support

To contact Oracle Customer Support, access the Customer Support Portal at the following URL:

https://iccp.custhelp.com

When contacting Customer Support, please provide the following:

  • Product version and program/module name

  • Functional and technical description of the problem (include business impact)

  • Detailed step-by-step instructions to re-create

  • Exact error message received

  • Screen shots of each step you take

Documentation

Oracle Hospitality product documentation is available on the Oracle Help Center at http://docs.oracle.com/en/industries/hospitality/.

Revision History

Table -1 Revision History

Date Description of Change

October 2024

Initial Publication

November 2024

Updated content in Check payment status Check In and Cancel Reservation sections

March 2025

Updated images in Credit Card Guarantee through the OPERA Cloud Application (Manual Entry – OPERA Pay) section

June 2025

Updated the Refunds section to include refunds to a new card.