Refund to a new card

Refund can be made at any time from the billing screen using a new card that is presented.

Note:

  • You will not be able to process a refund to a new card with no debit activity if the OPERA Control Credit Card Rebate Validation is active within the property.
  • You can process a refund to a new card when the Exclude Rebate Validation on PAY-ONLY when Card Number not Available OPERA Control is active. This parameter enables to exclude the rebate validation for payments made by credit/debit cards that are configured as pay-only, when the card number is not available.
To process the refund to a new card:

  1. From the OPERA Cloud menu, select Front Desk and then select In House.

  2. Search for and open the reservation.

  3. Click I Want To….

  4. Select Billing.

    This image shows the I want to menu

  5. Enter your credentials if requested.

  6. Select Post Payment.

    This image shows the billing screen

  7. Select the Window where the refund should be processed and select the Pay Only/Direct Settlement payment Method.

  8. Enter negative amount in the Amount field.

  9. Provide Reference details, if any. This field is mandatory for refunds in OPERA Cloud.

  10. Click Apply Payment. This will initiate the device to enter the card data.

    This image shows the payment method screen

  11. The payment is processed and applied to the reservation.