Field Descriptions
The following table lists and describes the fields in this section.
Field or Control Name | Description |
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Priority |
Enables you to select the priority level whose criterion is to be configured. You can disable only the last enabled priority. Example: If a user has priority 1-4 checked, the priority can be disabled only in the order of 4-1. |
Case Assessment - Serious |
Enables you to configure the seriousness for case assessment.
|
Case Assessment - Unlisted |
Enables you to configure the priority level for unlisted case assessment.
|
Case Assessment - Causal |
Enables you to configure the priority level for causal case assessment.
|
Report Due Date-Due Soon |
Enables you to configure the report date due soon. If this option is selected, the case is given the specified priority if at least one expedited report is due after the number of warning days specified from the current system date. |
First Report Due Date - Ignore |
Enables you to configure the first report due date to ignore status. This option is used to ignore this parameter when assessing the priority. |
No. of Warning Days Before Due |
Enables you to enter the number of days before a case's report due date when the priority is raised to Due Soon. |
Advance Condition Drop Down List Box |
Enables you to select an existing advance condition from the drop-down list. |
AC Button |
Enables you to create a new advanced condition set or modify an existing one. |
Run All Case Priority Determination on Middle Tier |
Enables you to run all case priority determination on Middle Tier.
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Use the following procedure to configure Case Priority
- Select the priority level whose criterion is to be configured.
- Select the Case Assessment - Serious. The options in the drop-down list are Yes, No, Ignore.
- Select the Case Assessment - Listed. The options in the drop-down list are Yes, No, Ignore.
- Select the Case Assessment - Casual. The options in the drop-down list are Yes, No, Ignore.
- Select First Report Due Date as Due Soon or Ignore. Enter the #Warning days for Due Soon.
- Select the Advanced Conditions from the drop-down list.
- Use the AC button to create a new Advanced Condition.
- Select Run All Case Priority Determination on Middle Tier to ensure that the application does not assess priority when a case is saved in Web and Client/Server.
- Click Save to save the changes made.
Parent topic: Configuring Case Priority