My Pending Cases – Overview
The report displays an overview of the volume of cases that are currently assigned to the user who is viewing this report (My Assigned Cases), the cases that are assigned to the group(s) to which that user belongs but not to any individual users (My Unassigned Cases), and the cases that are assigned to other users in the group(s) to which the viewing user belongs (Other Assigned Cases).
This report can be used to highlight the current, real-time workload of the user viewing this report, the pool of cases that need to be worked on next (upcoming workload), and the workload of the viewing user's colleagues (potential workload if cases are reassigned). Therefore the user has a complete overview of his/her current, upcoming and potential workloads.
For more information, see: