Email notifications from the Life Sciences Support Cloud

Oracle Life Sciences Support Cloud sends notifications to keep you informed about your account, incidents logged, and status of support and change request tickets.

You might receive the following email notifications from Oracle Life Sciences Support Cloud:

• A welcome email when your Oracle Life Sciences Support Cloud account is created.
• A verification request after you create your Oracle account.
• Notification that a new incident has been logged by you or another user who included you in the Additional Contacts field of their request.
• Updates about the status of your tickets.
• Notification that a ticket has been closed.

To see details about the notification, log into Life Sciences Customer Support Portal.

Note:

If you are a sponsor-level user and require notifications for planned and unplanned outages for given business services, you can log a Support Request asking to be notified.