Get your administrator account credentials

As primary point of contact for your company, Oracle must provision your account as Customer-Delegated Administrator (CDA) before you can start managing Oracle Argus Cloud Service.

The first administrator account (Customer-Delegated Administrator) is created by Oracle based on the information provided by your company.

After you become an Oracle customer, as primary point of contact for your company, you receive several messages via email:

• A welcome letter
• A system-generated email with the account information
• An email with all the necessary URLs
• An activation letter.

Note:

There can be a few days delay between these emails, as required for Oracle to investigate and provision your Argus environments.

There are two scenarios for this process:

Your company is a new Oracle Argus Cloud customer

During onboarding, Oracle emails your company and requests all the information necessary to provision your CDA account. After your company has provided the necessary information, Oracle emails you the account credentials.

Your company is an existing Oracle Argus Cloud customer

Your company must raise a change request with Oracle, as follows:

1. Log in to the Life Sciences Customer Support Portal.
2. On the upper-right side of the screen, click Switch to old portal.

   Note:

   A new Oracle Life Sciences Support Cloud portal is currently rolled out, while the old portal is still available. Until the new portal is completely functional, all the information presented in this guide about the customer support portal is referring to the old portal.
3. On the upper-side menu, click Change Requests.
4. Under the menu bar, on the right side of the screen, click Create a new Change Request.
5. On the Application User Access tile, click Create a Request.
   The screen Submit a request to our hosting team appears.
6. From the Category drop-down list, expand Change - Cloud Environment, then Application, User, and select Add.
7. From the Customer drop-down list, search for your company's name and select it from the list.
8. From the Product drop-down list, select Argus Safety.
9. From the Business Service drop-down list, select the name of the server where you want this change.
10. From the Action drop-down list, select Other.
11. From the Oracle Internal radio buttons, select No.
12. From the Environment drop-down list, select the environment where you want this change, and make sure your selection is consistent with the value you selected in the Business Service drop-down above.
13. In the Summary field, enter a short description of your request.
14. In the Description field, enter a detailed description of your request, including the following information about the user you want to create:
    • First name
    • Last name
    • User ID
    • User email address
    • Your company's Oracle Identity Self Service URL.
15. In the Additional Contacts field you can enter one or more email addresses to be notified about this change request, separated by a semicolon.
16. Select appropriate values from the Severity and Implementation Window drop-down lists.
17. In the Date Required By field, select a value from the calendar.
18. Click Submit.