Request creating a trading partner or community from the Life Sciences Customer Support Portal

If you don't have write access to Axway B2Bi interface and you want to create a trading partner or community, you must log a change request ticket to the Life Sciences Customer Support Portal.

Note:

You need to create one change request ticket for adding a trading partner, and another one for adding a community.

1. Log in to the LSGBU Customer Support Portal.
2. On the upper-side menu, click Change Requests.
3. Under the menu bar, on the right side of the screen, click Create a new Change Request.
4. On the Application Install/Change/Re-setup/Uninstall tile, click Create a Request.
5. From the Category drop-down, expand Change - Cloud Environment, Application, Integration then select Setup.
6. From the Customer drop-down, search for your company's name and select it from the list.
7. From the Product drop-down, select Argus Safety.
8. From the Business Service drop-down, select the name of the server where you want this change.
9. From the Action drop-down, select Other.
10. From the Oracle Internal radio buttons, select No.
11. From the Environment drop-down, select the environment where you want this change to be performed, and make sure your selection is consistent with the value you selected in the Business Service drop-down above.
12. In the Summary field, enter a short description of your request.

    Example: Create an Axway trading partner.

13. In the Description field, enter more details for your request.
14. In the Additional Contacts field you can enter one or more email addresses to be notified about this change request, separated by a semicolon.
15. If you use an sFTP location to exchange files with the Oracle team, enter its address in the sFTP path field.
    If you don't use sFTP and prefer to attach the documents directly to this change request, select Tick if sFTP path is not applicable for this request.
16. Select the appropriate values from the Severity and Implementation Window drop-downs.
17. Click the Date Required By field and select a value from the calendar.
18. Download the form template suited for your request (community form template or partner form template).
    1. Click the Download Documents and Request Forms link.
       The Document & Request Forms page appears.
    2. On the left-side menu, click Request Forms.
       A table with a list of form documents appears.
    3. Click the request template that you need (for AxwayB2Bi partner or community setup) to download it.
    4. Fill in the downloaded XLS file with the community/partner information. The file includes instructions on how to provide the required details.
19. Click Choose file to attach the XLS file that you have downloaded and filled-in.
20. Click Submit.