1. Administration Guide
  2. Get support for Oracle Argus Cloud Service
  3. Use the Life Sciences Customer Support Portal to access the Oracle Support Cloud
  4. About the three types of access to the Life Sciences Support Cloud

About the three types of access to the Life Sciences Support Cloud

Oracle Life Sciences Support Cloud supports three user roles.

  • Base: Base users can log support and change requests, then view, edit, and update them.
  • Customer-Delegated Administrator (CDA): CDAs can view and edit their own support and change tickets, as well as all tickets logged against business services the user has access to. They can also:
    • Create user accounts for others and associate business services to those users for Support Request access.
    • Escalate tickets.
    • Access reporting dashboards.
  • Helpdesk: Helpdesk users are team members who can view and edit their own support and change tickets, as well as all tickets logged against business services you have access to.

Parent topic: Use the Life Sciences Customer Support Portal to access the Oracle Support Cloud