1. User's Guide
  2. Enter case data
  3. Create a new case
  4. Check for duplicates

Check for duplicates

  1. Enter the information related to the case in the Initial Case Entry form.
  2. Select the Receipt Range Limits option to check for duplicates based on the dates entered in the form and click Search.
    If the Enable Smart Duplicate Search switch is enabled in Argus Console > System Configuration > Common Profile Switches > Case Processing > Duplicate Search, then the application search records based on the Smart Duplicate Search algorithm, otherwise the existing duplicate search algorithm is used.
  3. Review the list to determine if any case contains duplicate information.

For more information, see:

Parent topic: Create a new case