Added fields in Worklist
Summary
User-defined fields are added in Worklist > New and Worklist > Open (Enhancement 35522184)
Description
The Worklist > Open and Worklist > New screens are enhanced to include two new user-defined fields (UDFs).
- These fields appear in the Search Case section > Filter drop-down and at the bottom of the Worklist Grid section.
- When you select either UDF from the Filter drop-down, the Value field becomes a drop-down and lists all values used in the cases, as per the existing functionality.
- The UDFs must be a Number field type and have value(s) configured under Selectable List in Console > Field properties.
Note:
This enhancement is not applicable to Global Worklists.- New profile switch for Worklist UDFs configuration
-
- After upgrading to Argus 8.4.3, a new row appears in CMN_PROFILE_GLOBAL with SECTION = SYSTEM, KEY = WORKLIST_UDF_FIELDS. The VALUE column is blank by default for this record.
- Enablement of this functionality is a one-time configuration using this global profile switch from the CMN_PROFILE_GLOBAL table.
- No UI screen is available for this switch.
- This feature is enabled if the VALUE column is updated. Otherwise, this feature is disabled and no UDFs are displayed in the Worklist screens.
- The following format must be used for the VALUE column is
TABLE_NAME;COLUMN_NAME1,COLUMN_NAME2, where both UDFs must belong to
the same
table.
CASE_ASSESS;ud_number_10,ud_number_11
The formatting must be strictly followed during configuration. Any mistake in the format (including semi-colon, comma) results in error during case save.
The error is logged in the CMN_ERROR_LOG table.
- Only numerical (drop-down) UDFs are applicable for custom UDFs in Worklist.
- At least one value must be configured in the Selectable list in Console > System Configuration > Field Properties > UDF.
- Worklist New and Open new UDF fields label ID in LM_TRANSLATION_LABEL
-
When the profile switch is configured to display UDFs in the Worklist screens, the labels of the UDFs are managed in the LM_TRANSLATION_LABEL table.
Below are the labels configured out of the box. You can update these labels from the backend to have correct labels on Worklist Grid UDFs and Filter UDFs.Note:
You must clear cache to reflect the LM_TRANSLATION_LABEL updates in the UI.Translation ID English default label Japanese default label WL_CMN_UDF_FIELD_1 WL UD Field 1 WL UD Field 1(J) WL_CMN_UDF_FIELD_2 WL UD Field 2 WL UD Field 2(J) Note:
The values for the UDF columns in the Worklist are displayed only for the cases updated for the configured UDFs after you upgrade to Argus 8.4.3. For legacy cases, the upgrade script is not provided to populate the UDF columns in the Worklist screens.Note:
After the configurations are complete, you must clear message cache from the application server for these changes to reflect in the Worklist > New and Worklist > Open screens.
Parent topic: Worklist updates