Get your administrator account credentials

As primary point of contact for your company, Oracle must provision your account as Customer-Delegated Administrator (CDA) before you can start managing Oracle Argus Cloud Service.

The first administrator account (Customer-Delegated Administrator) is created by Oracle based on the information provided by your company.

After you become an Oracle customer, as primary point of contact for your company, you receive several messages via email:

• A welcome letter
• A system-generated email with the account information
• An email with all the necessary URLs
• An activation letter.

Note:

There can be a few days delay between these emails, as required for Oracle to investigate and provision your Argus environments.

There are two scenarios for this process:

Your company is a new Oracle Argus Cloud customer

During onboarding, Oracle emails your company and requests all the information necessary to provision your CDA account. After your company has provided the necessary information, Oracle emails you the account credentials.

Your company is an existing Oracle Argus Cloud customer

Your company must raise a change request with Oracle, as follows:

1. Log in to the Life Sciences Customer Support Portal.
2. Click Create Request in the upper right corner, then select Support Request.
3. In the Summary field, enter a short description of your request.
4. Select appropriate value from the Severity drop-down list.
5. In the Description field, enter a detailed description of your request, including the following information about the user you want to create:
   • First name
   • Last name
   • User ID
   • User email address
   • Your company's Oracle Identity Self Service URL.
6. If you have a ticket reference number that corresponds to this request, enter it in the Alternative reference number (if applicable) field.
7. From the Oracle Internal radio buttons, select No.
8. From the Customer drop-down list, search for your company's name and select it from the list.
9. From the Product drop-down list, select Argus Safety.
10. From the Business Service drop-down list, select the name of the server where you want this change.
11. From the Issue Category drop-down list, expand Change - Cloud Environment, then Application, User, and select Add.
12. From the Environment drop-down list, select the environment where you want this change, and make sure your selection is consistent with the value you selected in the Business Service drop-down above.
    If you select Other or Not Sure, enter the URL of the application in the Application URL/Website Address field.
13. You can attach files relevant to the request in the Attachments section.
14. In the Additional Watchers field you can enter one or more email addresses to be notified about this change request, separated by a semicolon.
15. Click Submit.