Re-initialize the ETL process

Once an initial ETL process has been successfully executed on a database, it cannot be executed again until the Mart environment is reset. To request this:

1. Log in to the Life Sciences Customer Support Portal.
2. Click Create Request in the upper right corner, then select Support Request.
3. In the Summary field, enter a short description of your request.

   Example: Run re-initial <product name> ETL in the <environment name> environment.

4. From the Severity drop-down list, select the appropriate value.
5. In the Description field, enter a detailed description of your request.

   Example: Please run a re-initial <product name> ETL in the <environment name> environment.

6. If you have a ticket reference number that corresponds to this request, enter it in the Alternative reference number (if applicable) field.
7. From the Oracle Internal radio buttons, select No.
8. From the Customer drop-down list, search for your company's name and select it from the list.
9. From the Product drop-down list, select Argus Safety.
10. From the Business Service drop-down list, select the name of the server where you want to re-initialize the ETL process.
11. From the Issue Category drop-down list, expand Service Request, then Application, General, and select Action.
12. From the Environment drop-down list, select the environment where you want to e-initialize the ETL process, and make sure your selection is consistent with the value you selected in the Business Service drop-down list above.
    If you select Other or Not Sure, enter the URL of the application in the Application URL/Website Address field.
13. You can attach files relevant to the request in the Attachments section.
14. In the Additional Watchers field you can enter one or more email addresses to be notified about this change request, separated by a semicolon.
15. Click Submit.